Ordered Heat Therapy Mits from a flyer in the coupons sections of a newspaper. Ordered on September 23, 2016 via the web site. Credit card was charged immediately!!! Never received the product. Called first time to complain, was told the item had shipped September 30th, and should be getting it within a few days but may take up to six weeks. (Part of the scam, they offerred free shipping, but for expedited shipped had to add $2.95) Called again on November 11th, and was told by the person on the phone there was nothing she could do for me because she only takes orders.