DST Exports

DST Exports Complaint

Address : 28th Floor, Menara 1, Mon’t Kiara, No. 1 Jalan Mon’t Kiara, 50480 Kuala Lumpur Tel : [protected] / 2351/ 2352/ 2353/ 2354 Fax : [protected], 6143 1173 Admin. Wing : [protected]@indianhighcommission.com.my Consular Wing : [protected]@indianhighcommission.com.my Commerce Wing : [protected]@indianhighcommission.com.my Info Wing : [protected]@indianhighcommission.com.my Website : www.indianhighcommission.com.my HIGH COMMISSION OF INDIA KUALA LUMPUR KUA/C/208/38/2012 Mr. Jagjit Singh Deepak DST Exports 212, Neem Street, Near New Sabzi Mandi, Raghomajra, Patiala 147001 Tel: +[protected] Fax:+[protected] Email: [protected]@yahoo.com, [protected]@yahoo.com Sub: Inferior handwork of 8 pcs welcome lady statue. Dear Sir, We would like to bring to your notice that we have received a complaint from ************, Malaysia on the above mentioned subject. We have been informed by Mr. ******** of ******** that they had placed an order of 8 units welcome lady statue, 1 unit of Mandap, Backdrop 1 pc and welcome gates 2 units at total cost of USD 7565/- inclusive shipment charges from India to Malaysia. The importer has discovered that the handworks are in poor finishing. We are enclosing herewith 6 images of inferior handworks finishing for your perusal. Due to inferior quality, M/s ************* had problem with their customer who had refused to accept all the items. Mr. *********** is asking for explanation on the poor handwork and full compensation inclusive shipment. The complainant has also mentioned that you are not answering their call, neither replying to their email to settle the issue. The High Commission of India, Kuala Lumpur would request you to send your feedback and comment to the undersigned regarding the above mentioned matter and settle the issue amicably at your earliest possible. Yours sincerely, (Vinesh Kalra) Second Secretary (Commerce) Tel: +603 [protected], Fax: +603 [protected] Email: [protected]@indianhighcommission.com.my

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