We ordered a part for our dryer and when the part came in, my husband realized it wasn’t the one he needed so we returned it. Never installed and waited for a refund on it. Today I got an email from them that it had been installed or attempted to install it which was NOT true. | So therefore they would not refund any of the fee we paid them. I personally think this is the way this company operates by refusing to refund using their excuse it was used. So we are out over $100 for the part and the return shipping. I have filed a dispute with paypal but doubt if I will get the refund…it’s their word against ours. | Before you think about buying from this company, they are located in Nova Scotia Canada but have shipping companies all over the US, just remember that you will not get your money back. They are thieves….not a reputable company to do busy with.