This company phones and tells people that they are willing to send a free sample of toner. Once we receive the toner, with no invoice, no email address of company on the packing slip. | Try to phone the phone number provided on the packing slip, only to find out it is automated. Left messages but have yet to receive a call back. | On their packing slilp it has conditions: All merchandise accepted upon delivery are subject to these conditions. No product can be returned without prior authorization. There are no cash refunds. | Phoned to inform them that we were returning their product, still no answer.