Terrible Platform & Also Customer Service! I paid money to get a customised site given the fact the company advertise themselves with Ebay integration. The Ebay integration does not work … this is by admission of the company. When asked how long the fix would take (after 3 months of awaiting for this) the company failed and would not give a date for what they called a ‘bug’. I’m sorry but waiting for 3 months is not a ‘bug’ but a serious flaw in the system. They were not willing to compensate the monthly fee whilst awaiting the fix … their response to my email was to ask me to refer to their terms & conditions. Most unhelpful and at this stage were still unwilling to give a timescale for a fix to be put in place. My website was unusable for months. Repeated emails with no response or resolution. I would not recommend EKMpowershop for the product or service received. I am now looking into an alternative supplier to migrate my system. The owner of the company did eventually email to agree they could not offer the service required and agreed to assist my migration. To add further insult to injury is the company then sent recommendations of alternative providers (both not offering Ebay to site integration!) The company offered to migrate my shop as I had too much IT knowledge into the flaws & bad platform provided. All you will get is excuses when there is a problem … or alternatively no reply! The company describe problems as a ‘bug’ … If you have knowledge in IT you will realise not a bug but a really cheap platform. The outfit is not correctly advertised and do not even sign up if you require Ebay integration. Upon agreement that the company could not offer the functioning platform required they offered to assist migration. Once again failed attempts of communication to the owner of the company & senior manager with assistant to migrate. Of this I have email proof. In fact have email proof of all the issues encountered with this company for years. When they can’t assist as they do not have the knowledge … there choice is to ignore … not very professional! Not a good platform & you will receive 0% Customer Service. It is cheap & you get what you pay for! I spent money … had a bespoke site designed (although the design was done by myself) – paid for SEO … Still 0% customer service. Avoid this company like the plague.
www.ekmpowershop.com
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Published24 September 2019
Submitted by: second.wave
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Carol Dapinto
Tried EKM but quickly decided they were not powerful enough for my needs. I decided to use Opencart instead. I emailed EKM to say I no longer wanted their service. They emailed me back to say I had to telephone a special number. To cut a long story short, when you try to leave them, they use every trick in the book to keep taking you cash. Its 4 months since I cancelled and they have finally agreed to stop taking my money but wont refund. To be clear – this is a company whose services I have never used. This is a company who received an email saying I wanted to leave them. In spite of responding to this email, they continued to take my money for 4 months. Perhaps they portray themselves as bigger than they are – no reputable company would behave like this. R McKeown
Zoila Quartieri
Their customer service is absolutely atrocious, very hard to get through on the telephone and their advisors are patronising and uninterested. I was out of the country for a month and left my sister in charge of my EKM account, unfortunately I returned to find that after taking payment for my account EKM had locked my account, they took payment AGAIN the following month even though my account had been locked for a FULL MONTH. When I explained this to the EKM customer advisor he said he could not verify that my account had been locked the entire month after then informing me that he could see it had been locked and they hadnt been contacted for it to be unlocked. Problem after Problem came through using EKM, their postage and payment options are complicated and problematic for customers. I cannot begin to express my anger at this service, their advisors need to be sent for training in how to communicate with the general public, the advisor Mr Rothwell who dealt with my call after it had been escalated to a manager was confused and patronising. EKM may advertise an “easy to use online shop” but for small businesses and start ups stay away!! It is overpriced and I would be complimenting them by calling what they do a “service”.