Express Scripts Holding Company

Express Scripts Holding Company Review

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Recently, my health insurance plan changed and we were forced to use Express Scripts Home Delivery as our Pharmacist. The alternative option would be to pay full price for our medication at the local pharmacy. We were told on the Express Scripts website that they contact the doctor and then will process the prescription after we order it online. We following the online directions and ordered my prescriptions. A few weeks later, my wife”s medication is shown as still being processed online. She”s out of medication at this point, so we had to pay full price at the local pharmacy for the medication I need. In the meantime, she”s going without her inflammation medication due to the now high cost at the local pharmacy because the pain is not terrible and she can handle it for a few weeks. Then, we call for an update and find out that her doctors (total of 3) have all sent in the prescription request. They are just needing instructions on how to take the medications from Dr. #1 and Dr. #2. They never specified whether they requested this information from them. We were instructed to call the doctors ourselves and request that they send this information to Express Scripts. Dr. #3 had sent all the required information, BUT express scripts prefers that Dr. #3 send in a 90 day prescription instead of a 30 day prescription. This is actually her medication for inflammation that is usually free, but now cost about $130 for a month supply if we get it at the local pharmacy. So Express Scripts is trying to save a few bucks on shipping and they do not care that it is holding up my medication even though we followed their instructions and they have all of the information they need from my Dr. When I asked that they proceed with the 30 day prescription for now, the customer service rep then asked his supervisor for permission to process the medication and returned to say that it will take a week to process and then a week to ship. At this point I was notified that we could ask the doctor for a new prescription for a short term supply of the medicine, (even though we”re in doubt that this “short term” supply will last the long time it takes for them to get us our medicine. I”ve spent weeks waiting on medicine orders and had one order just flat out cancelled after a month of waiting and this is the first time I am notified of this option. Along with these delays Express Scripts also has decided to not honor any manufacturer”s coupons, which means the cost of my medications will be going up compared to being able to use my local preferred pharmacy. With all of their delays, I feel like we being hustled out of my medication to put more money into their pockets. It”s really sad that a company like this can be in business in the USA. It”s also sad that this health insurance company chose to force their “customers” to use only one pharmacy eliminating any kind of incentive to cater to their customers needs because the “customers” no longer have a choice about what pharmacy to shop at.

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