ExtremeTix

ExtremeTix

Today october 20th 2016 i decided i wanted to buy two adult tickets to the renaissance festival in texas. The renaissance festival website sent me to extreme tix website where i continued to try to but to adult tickets which cost 52 something. I entered in my information for my debit card like i always have for over two years now. Same address same name thats always been used for my card. Well when i placed my order an error popped up stating that my address was not correct. Thinking that i messed up i tried to redo everything again error “your order can not be placed”. I called my debit card to find out that they took the money from my card. But its not posted on my account that they took it. But the amount that is gone is the exact amount of the tickets. I called costumer service to get a lady who stated that my card was declined becausr the address was wrong. She then stated that my money woulf return to my account within 72 hours. And that the money was taken out for protection for myself. How is taking 52 dollars out of my account with no intent on giving me tickets protection from myself. And another thing is how can they take money from my debit card and it not be placed into places where ive spent my money on in the last 30 days. It does not show the transaction on my card when it comes to them. Only that they stole my money so if i donot recieve my money within 72 hours like the lady said im going to raise h***.

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