I am a first time shopper here. BIG MISTAKE. I ordered some things on August the 6th and then Thursday August the 8th I got an email that my package would arrive the next day. So here I am Friday the 9th waiting for my package all day, and I did not receive it. I tried contacting them and they stopped responding after one email. They have terrible customer service. I will never ever shop here again. Worst experience with online shopping ever. This is just a whole bunch of scam, to take our money. It is such a pain knowing you ordered some things that you were so excited about, and saying I deserve this so I’m going to buy myself this. And then YOUR PACKAGE NEVER SHOWS UP.
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Published04 October 2019
Submitted by: Anonymous
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This complaint and/or review was posted on Skeptic Files on 18:39 pm, October 04, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/fashion-nova-review/.
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Hana Sweem
Fashion Nova’s customer service is completely non-existing. The toll free number that they have on their website is an automated recording that re-directs you to their websites FAQ’s or to contact them by e-mail. If you e-mail you might not get a response. They have items on their site that are out of stock but still available for order then they give you a store credit. They offer shipping that is overnight but never send it on time and then give you a store credit as a refund. Items are stated as shipped but your package arrives with several items missing. The customer means nothing to these people, it is all a fraud!