West Penn power provides the least reliable service imaginable. We moved into a new development with about 200 homes 2 years ago. Since moving here I have had the least reliable electric service I have ever seen. The entire neighborhood experiences outages frequently and surges daily. My neighbors and I have been replacing appliances at an alarming rate due to the awful service we receive. West Penn Power has been completely non responsive to our complaints and the issues have only gotten worse. It would be nice if they didn’t have a monopoly on the system and could be held accountable for the service (or lack thereof) that they provide. It’s absurd that the electric service through first energy is worse than remote island countries.