Friend & Friend

Friend & Friend Review

The muffler cover loosened up on my scooter, losing two of the screws. It was time for my 2000 mile service so I took it into my dealer, Friend & Friend, for service and repair on 7/13/2019. The service tech removed the end cover and put it back on the muffler, however it was replaced 3/4 turn counterclockwise, with damage to the part (pieces broken out and forced out of shape.) A random bolt unrelated to the bike was used the remaining bolt was used and one bolt is still missing. The end cover is so misshapen that there is a gap between the muffler and the cover piece. I am finding it difficult to understand why a Suzuki dealer, the dealer I originally bought my scooter from, could do such a bad repair. I want it fixed correctly which at this point means a new part and spacers, bolts, etc. however I no longer trust this dealer to properly care for my scooter.

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