As a jewelry retailer we send in scrap gold for refining peiodically, I have used garfield a few times in the past with skepticism and I can usually count on them pinching some. this time what should have been $9600. was $8800. that was a bit more than a pinch. it was a vaseline job, only wish I had a chance to use some beforehand. I only used them because of speed and convenience. no more for me thanks. 3 times a charm. I feel that thieves might have more conscience than these people. they would not even return my call. my opinion is stay far, far away from them. also people if you have runnings with them feel free to lodge a complaint with the FTC and attorney general.