I contacted Grubhub v ia chat and they said the coupon was for 1st time users. The coupon did not say that. I kept a copy of the coupon and it did not state that. Grubhub then said my order was out for delivery and there was nothing they could do. I feel that was an intentional ripoff and will not be ordering from them again.
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This complaint and/or review was posted on Skeptic Files on 04:37 am, April 24, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/grubhub-holdings-inc-review/.
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Dorene Chapmon
Food was never delivered and though it showed delivered. Was charged and got messed over. Grubhub said they look into a refund and could take 3 to 5 days. Do not use Grubhub its overpriced and you may get messed over in the end!
Crissy Wallinger
Grubhub is a RIPOFF! I was offered a 25% discount for my first order from a resturant. When i hit place my order on the app, i was billed the entire amount without the discount. I called *immediately* and asked to cancel the order. Grubhub told me it was too late and only offered me $10 off my next order. I was then told that, even though the discount was advertised on the grubhub app, the resturant has their own ordering service and i should have ordered there, and not on grubhub, to receive the discount. As this makes absolutely no sense, i asked to speak to a supervisor. I was placed on hold for a half hour and told i would get a callback in 24 hours, which i have not. I disputed the charge with my card company, filed a complaint with the BBB, and am contacting the AG. want everyone to know the shady practices of this company. They rip off hard working restaurant owners, drivers, and consumers, while offering a sub par app with horrible customer service. Lets get this rip off company put out of business.
Erica Medved
GrubHub is a total failure. As a new customer, I tried to order and could not. GrubHub wasted over an hour of my precious time as credit card after credit card was denied. | They literally had no excuse and customer service said they would not do anything to compensate my lost time. Matt Maloney, the CEO of GrubHub, should resign. His comments directed towards Republicans is also shameful.
Kay Delreal
GRUBHUB IS HORRIBLE. NEVER USE THIS SERVICE. THEY WILL CHARGE YOUR CREDIT CARD AND THEN NEVER DELIVER YOUR FOOD. | I VERY STRONGLY RECOMMEND THAT YOU DO NOT USE THIS SERVICE. THEY ARE CRIMINALS.