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This complaint and/or review was posted on Skeptic Files on 14:24 pm, October 11, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/gwm-south-africa/.
The reviews & complaints posted about GWM South Africa was submitted by a member or guest on this website. Any and all opinions and information are published as is. Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Skeptic Files cannot be held liable for the complaints and reviews posted about GWM South Africa as per Section 230 of the Communications Decency Act.
Molly Buczko
When the GWM steed we have started overheating (sitl under warenty)They just teplaced the termostat. After taking it back repetedly and to diferent dealers they could not find the problem with the enjin. IT was still overheating. After the warrenty expiered they found the problem, The head was cracked. With less than 25 000 km on the clock they now want us to pay for the repair. I have never heard of a new car with less than 25 000 km on the clock that cracks the head . Just shows you what crap they are selling. They should not be trading anyware in the world. STAY AWAY FROM GWM!!!
Van Cernansky
We purchased a new vehicle from GWM Alberton in March last year. All went well up till now. The vehicle started overheating end of January of which we took the vehicle to GWM Boksburg immediately to have the problem sorted out. The also advised that they will do the 15000 km service as the it was less then 1000 km away. We received the vehicle back and all seemed well. The 3rd of March the vehicle lost power, did not want to idle and we had the vehicle towed to Boksburg GWM again to have a look at the problem. My husband informed them that he does not think this is appropriate and he would like the vehicle to be changed with a new vehicle as all trust has been lost in the reliability of it. They informed him that he should take it up with the dealer we bought the vehicle from and so we did. Without any success from the Sales Manager I decided to contact the dealer principal and she advised that the situation is being attended to. She contacted me back informing me that the warrantee claim was rejected due to bad workmanship on the work that was done end of January. GWM Bokburg managed to get the claim approved and is insisting that we collect the vehicle after we have requested the vehicle to be exchanged with a new one numberous times. The only communication that was received was via email and the Dealer Support Manager was CC”ed in all correnspondence but no efford was put in to resolve the query. The problem that we are facing is that the warrantee of the vehicle is now in question. When will the vehicle break down again with warrantee already rejecting claims on bad workmanship. I do not feel that it is fair to expect us to pay for a NEW vechicle but constantly worring about breakdowns. We do not expect GWM to refund us as my husband likes the brand and understand that there is possibilities of “dut” vehicles in the market and suspect that this is one of them. Please can you assist to get this sorted out as it will be 3 weeks this Friday that we do not have a vehicle and this is causing a huge inconvenience for us.
Marcia Cangey
We bought a new bakkie last year end October, within the first three thousand kilo”s the brakes gave problems after a lot of fighting and complaining we replaced the brakes, at five thousand kilos the gearbox start giving problems, you can”t get reverse, after a big struggle this was fixed, then on 10 000 kilo”s the bakkie went for it”s first service after that there was a noise in the turbo, when we phoned the Roodepoort 14th avenue service center where the service was done they said it”s normal, we went on vacation to Cape town the second day in Cape town the Turbo made a terrible noise and we took it to GWM in Good wood the guy there said the Turbo was damaged, the people that did the service damaged the pipe going into the turbo, and placed it back just like this, this pipe broke and damaged the veins in the turbo, but Good wood staff could not help as it”s festive season and they don”t have parts they cut off a peace of the pipe and said it should be fine, we then started phoning head office, Nicki at head office tried to sort out the problem and got Nissan in Tokai to fix the turbo, we did not have any transport for 5 days of our vacation in Cape town, we were stuck, on Saturday at about 12 the hired car arrived, we had to leave on the Monday again back home but the car was not fixed, my mother was dying in Joburg and there was nothing we could do to get home, the bakkie was fixed on Tuesday, we packed and left for Joburg when we got to the hospital on Wednesday morning one o”clock my mother where not responding anymore, she passed away on Wednesday Afternoon and we did not make it on time to say goodbye because we bought a car that”s just breaking all the time. The turbo is fixed now there”s a noise at the front wheels when you turn the steering wheel. I am very disappointed in GWM this is my third new car I bought and the only one that is giving me problems all the time, now I lost more that half my vacation because of no transport and I lost my mother without saying goodbye just because I made such a mistake in buying a car at GWM..