We purchased an exercise bike and received a great deal, however, the problems started from the day we received it. | i contacted Gympros to let them know of my issues with the damaged and non-working parts. Brie who is the Director of Operations fails on every level of customer service – communication and lack of response is HORRIBLE!!!! | It’s been 4 months now and our bike is still not functioning properly. I’ve contacted the manufacturer directly to address the issues. They have the parts in stock and it’s under warranty – I needed Gympros as the Dealer to authorize the parts were needed. All they had to do was to call or email them. | Gympros is very pushy to make the sale, but don’t expect anything from them regarding service or follow up, or you will be left very disappointed.