I bought the HAAN Multiforce Steam Cleaner SS20 for almost $150. I have a 1000 Sq. Ft. home of which less than 1/4 of it is tiled. I used the HAAN unit once a month for one year when it stopped producing steam. | I called HAAN, I wrote HAAN, I emailed HAAN, but HAAN never responded. This is a Korean company with Made in China products who handle their American affairs with no regard for customer service. Shame on HAAN.