Hearthside Distributors / Hearth and Grill Sales

Hearthside Distributors / Hearth and Grill Sales Complaint

After almost a year of trying to deal with this company through phoning and emailing, I’m left to lodging my opinion here. I’ve dealt with sales, shipping and receiving, customer service, and the president of the company. I requested instruction for getting and exchange. No response. After sending back merchandise (a remote ready valve, a transmitter, and a remote) as it did not fit my application, I was informed not to ship it…too late. Reportedly, since the items were not shipped properly, the items were “discarded.” Upon seeking a refund, both customer service and company president Kevin Tinsley told me they could not give me a refund, nor could they give me the items I had paid for. I have over 20 emails I have saved as documentation, thinking that eventually the company, especially the president, would see the ethical value of righting a wrong. Nope. My advice? Stay away from this company.

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