After almost a year of trying to deal with this company through phoning and emailing, I’m left to lodging my opinion here. I’ve dealt with sales, shipping and receiving, customer service, and the president of the company. I requested instruction for getting and exchange. No response. After sending back merchandise (a remote ready valve, a transmitter, and a remote) as it did not fit my application, I was informed not to ship it…too late. Reportedly, since the items were not shipped properly, the items were “discarded.” Upon seeking a refund, both customer service and company president Kevin Tinsley told me they could not give me a refund, nor could they give me the items I had paid for. I have over 20 emails I have saved as documentation, thinking that eventually the company, especially the president, would see the ethical value of righting a wrong. Nope. My advice? Stay away from this company.
www.hearthsidedistributors.com
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2002
Published28 February 2021
Submitted by: Jim Brigleb
This complaint and/or review was posted on Skeptic Files on 07:18 am, February 28, 2021 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/hearthside-distributors-hearth-and-grill-sales-complaint/.
The reviews & complaints posted about Hearthside Distributors / Hearth and Grill Sales was submitted by a member or guest on this website. Any and all opinions and information are published as is. Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Skeptic Files cannot be held liable for the complaints and reviews posted about Hearthside Distributors / Hearth and Grill Sales as per Section 230 of the Communications Decency Act.
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