On August 3 2016 I Placed an Internet order to Heartland America. The Merchandise a DVD- | VCR did not arrive for over 20 days. When it Arrived it was Brand New but Damaged. | The VCR had obviously been Damaged before Shipment. I called Heartland and they said they | would send a USPS Barcode via E…mail to my E…. I received the shipping return barcode | the sameday. And I shipped the Item back to Heartland on August 26,2016. The USPS | accepted the Item for shipment on August 29, 2016 and sent it back to Heartland. But as of | September 15, 2016 Heartland has denied receiving the return and the USPS receipt still | shows in Transit?