Tuesday, 12/20/16, evening – Returned to the parking deck of the Merrifield I complex to find my vehicle missing from a legal parking spot. After calling police tow line and discovering no report of a tow, I reported the vehicle missing. While awaiting arrival of the dispatched officer, I walked into the neighboring Sea Pearl restaurant and learned from the restaurant manager that Henry’s Wrecker was the contracted towing agent, and that they were notorious for towing vehicles from the deck for frivolous or no apparent reason. I then called to discover that my vehicle had just been towed for “Expired Tags”, although it had its Temporary Tag clearly posted in the window & dashboard (as instructed by VA DMV) | A short and fruitless line of inquiry followed. Asked whether he saw the Temporary Tag prior to towing the vehicle, the very rude staff on duty, Dave, said no. | Would he look now to see the tag?: ‘No, you’ll just have to come and pay $150 to get your vehicle back’. Given that he’d towed the private vehicle of a patron with legal tags from a parking lot without reason, would he return the vehicle: “I don’t care, you’ll have to come and pay to get your vehicle…” and so forth and so on. | On the way to the , I told by the police that my only recourse was to call a number to file a civil complaint against Henry’s. And on arrival, the fee rose to $160. Having seen extensive complaints against Henry’s on the internet, had the local restaurant manager confirm their predatory towing behavior, and a friend called enroute to pickup say that Henry’s had perpetrated a similar predatory tow of a car from that person’s own driveway, I’m interested to know whether others have filed any legal action against the company for illegal towing.
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This complaint and/or review was posted on Skeptic Files on 10:13 am, April 04, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/henrys-wrecker-service/.
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Saran Hohnson
One word – PREDATORS. That’s what Henry’s wrecker towing is. They sit around parking lots watching people come and go particularly on days when they know there will be a function of some form as was the case on Sat., 21 Nov. That day I went to my bank to request my tax documents; unfortunately, their system was down so I decided to leave the premises and left my car in my bank’s parking lot, which incidentally was 95% empty. So, it wasn’t that I was negatively impacting the patronage of the shopping center. However, little did I know these predators were sitting there watching people come and go. I returned a few hours later to find my vehicle gone. | Upon retrieving it, I noticed something underneath had been damaged, but of course they denied it. I filed a complaint and drove away but quickly returned to let them know that I was dragging something – they had shattered the engine pan UNDERNEATH the car. I told them to take a picture, because they were going to need it, but they refused. Instead, one of their guys went under the car and shoved the piece up as though that would fix it. | The following Monday, I called to follow up and got manager Debbie who not only refused responsibility, but was extremely rude – told me I should take better care of my car, because I had other small dings on it. Which were in an entirely different area than the damage they caused – and as if that gave them an ok to add more damage to the car. I then went above her and spoke to her manager, Fred who was no better. Rather, he deferred me to his insurance company who would determine fault. Guess who their insurance company sided with? what a joke. Bottom line, they are predators who will tow you at their leisure, when in fact they should only tow when called. And who WILL damage your vehicle and not man up to it. | To make things worst, personnel will go out of their way to intimidate you. I will also go as far as to say too that they will target minorities as was the case when I was towed – the majority of the people who were there to pick up their car were minorities, if not all. I made it my business to look around the room – perhaps their strategy is that certain minority group would just pay up and not say or do anything about it. Or, was this just a coincidence?