HomeAdvisor

ServiceMagic.Com is a scam. Bad leads, no refounds or credits. No prescreening of contractors like they claim. I think the Fed`s should investigate Service Magic and close their doors. Complete Ripe-Off for contractors and home owners alike! I should know as I was a Plumbing Contractor that tried their service. Closed my Account, Never looking back!

Service Magic offers a lead service that contractors pay for. This month I paid service magic $300 for leads for work that I preform. Out of the $300.00 $182.00 were junk leads leads. Some of these lead you could not get a hold of the customers, 2 were real estate agents the just wanted bids for bargain tool tho promote the sale of a home. Several were for people that want repair work on project that needed replace. they would not refund or credit my account. These are not honest lead source and is a rip off. They do not educate the people on the sites in what kind of services they need. I want fix a job that needs to be replaced I will not rip someone, if they are suggesting a repair on an item that needed to be replace it is that can’t afford it. So now I waste my time & money to tell these people not to waste their money because it will not hold up, so now I am the one who is being ripped off. They deduct money for your account as you receive lead so after they have my money they have the power. They are miss lead committing fraud & are harassing people.

Sales man david reed claims to be able to hook your website for your business to hundreds of other pages and sites and promises that your website will be directly linked to service magics site free of charge as soon as you sign on. They list only the beneficial ratings of companies, and through ‘direct match’ wash there hands of bogus leads. Before you sign up for the service it is promised that they filter leads both coming in and also going to the contractors. Once your signed on they then claim its just advertising. Fraud comes to mind. They claim they do checking and research for licenses in the areas you wish to serve, false claim and to prove it I was able to add Iowa for my line of work who requires contractor licenses for the state, but I wasn’t able to add minnesota who does not require any licensing for my line of work. They offer there so called services in all 50 states of the United States, the goods or promises they make are vigerious 10 point screening. (more like 3 point screening) What they call a Ten point inspection turns out to be a check for insurance to make it look good and a check on the contractors routing number along with the account numbers. Another false thing they do is tell you leads are direct match, but in fact they sent that same $30 to $60 lead to roughly 3 customers on average, equals about $180 per lead for them, and a piss off customer that go’s with someone else completely do to being bombed with calls. Injury to my bank account and my reputation is on the line for buying into there sales pitch, empty fraudulent promises. This company is immoral, unethical, oppressive, unscrupulous; and substantially can injure consumers and contractors alike by mismatching professionals the consumer believes to be qualified, contractor that is slow on work that is having a rough time, by being mismatch and potentially running there reputations. End result, out of work contractor that may have been legit for there original field, an unhappy customer that has to pay more a second tine to have work done twice, and the people that run ServiceMagic a few dollars richer off this miss portion of others. They fail to disclose material fact at the time of sale of profiles to the consumers who later in the system are the contractors, also to the home owner slash consumer that hires these screened professionals. They also speak against other lead companies saying how they can’t do anything for anyone, (Product disparagement). The whole things built in bad faith.

The person on the phone was very RUDE!! And she only gave me TWO references with no other information. I asked for persons name and phone number and never got it. And I had to prepay with no information. Disgraceful. Instead of spending money on all those ads, the should focus on customer satisfaction!!. Horrible service. I would never recommend it!!

This company is a complete scam. They get you hooked with there fast talikng sales reps. We were verbaly told we would not be charged unless we got the lead. All we ever got was hundreds of dollars charged to our bank account for bogus leads, never once did we speak to a customer. Once we tried to reach out to our sales rep he actually blocked our number. We called the 1 800# and spent well over 1 hour just on hold i guess they where hoping we would get frustrated and hang up. The worst customer service i have ever experienced.

What a joke and a rip off. The salesman called me over and over and kept saying how they were owned by Angies List and totally legit. I see the complaint over and over. They take your $347 and tell you if you get a lead you have the option take it or call and set up appointment. What they don’t tell you is that you are charged for every lead they give you even if it is an answering machine and no one calls back. They also said they would send random complimentary leads. Man was I surprised at how lame their leads were. The first four I received I thought were complimentary I gave them a call to see the quality of lead. Got an answering machine on all of them and no calls back. Then I find out that I am charged average of $50 each for these dead leads. I understand there is no guarantee of a lead but this is not what they advertise they told me I would not be charged for dead leads where I don’t reach anyone. Ripoff then after 72hours they wont give your $347 back. Huge scam don’t get ripped off by this service huge ripoff. Never ever again. I am thinking of cancelling my Angies List account as well because they were so dishonest.