Hotels.com

Hotels.com

Whatever you do DON’T use Hotels.com. Let me save you from the nightmare and the loss of your money! Worst experience ever! I booked our 5 star hotel on hotels.com website. Hotels.com website said that the room was $696 per night. But after I checked out it was $931 per night AND I did not get the 4th night free like hotels.com website said I would if I booked through them. I immediately called and how convenient that every single person has the exact same voice (not even joking)! I was told that a manager would look into it and fix it and call me in 72 hours. Of course, I never heard a word and they went ahead and charged my credit card $1,197.00!!! I called again and was told that there is nothing they can do. I told them to cancel my reservation and refund my money! I had to call Chase and dispute the charge for fraud! If you do one thing stay AWAY from this website and company. WHY has the DA office not shut down this company? There are over 230 fraudulent reports against them. Their office is located in Dallas and I’m surprised someone has not taken justice into their own hands at this point.

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