ICICI Direct

ICICI Direct Review

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Requested a statement of account for Demat Account for the period 01/04/2006 to 31/03/2007. This should take 10 days as per the web site. More than 3 weeks and still not received. ICICI have sent this by courier and they will give a courier reference #. However they cannot give you the phone number of the courier and we have to find that from the website of the courier! The name of the courier is Pack Logistics and their website is packlogistics.net. When I browse the net no such site. This is not the first time. This is happening to me for the second time. The customer service I can download the statement during non-business hours for any year. I tried and it doesn’t allow you to download for a period before 01/11/2008. I was able to download a list of transactions from another page. Still it does not show certain information like STT paid. This is very important information for the ITO to decide if the gain/loss on mutual fund is to be exempt. Still the customer service representative will not listen to you and she claims to know what happens at the Income Tax office. I was banking with Bank of Madura and was transfered to ICICI since 1999. My experience has never been better. Always the same faceless and useless banking. I have shifted all my fixed deposits to HDFC. Substantial amounts for a normal customer at an Indian bank. Still ICICI won’t change or realize! I will shift the demat also to HDFC. The Bank claims to help you manage your wealth. On the contrary we have to manage the bank by following up with various departments and their couriers and get work done. If I can run a bank why should I go to ICICI Bank? My email id [protected]@gmail.com…but who cares to respond to a customer anyway! Especially ICICI Bank!

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