Icon Health & Fitness

Icon Health & Fitness Review

Shortly after we started using the treadmill I noticed a oil puddle on the mat. Dried it up but it kept re-appearing. Called customer service and the lady told me I would have to trouble shoot it before they would do anything. She said it was probably coming from where they had put a little oil on the belt an to wipe the belt off. I’m 81, but finally I got down and took the panel off. The oil leak is comming from the incline motor/actuator. I called customer services again in Dec/Jan and spoke to a Mr. Waite, who at first seemed interested in helping me. After a couple of phone calls he asked for me to send a picture of the leak. We did, and the next time I heard from him he said the tech had decided it was from where they lubed the belt and there was nothing they could do for me. After wiping the puddle up several times I just left it this time, and it is growing larger on the mat. We are very unhappy since they want you to renew their warranty ad they won’t honor the one we have. The unit was bought in Jun 2019. Don Warden 7240 School House Lane Roseville, CA 95747 Tel [protected] e-mail: [protected]@yahoo.com

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