Shortly after we started using the treadmill I noticed a oil puddle on the mat. Dried it up but it kept re-appearing. Called customer service and the lady told me I would have to trouble shoot it before they would do anything. She said it was probably coming from where they had put a little oil on the belt an to wipe the belt off. I’m 81, but finally I got down and took the panel off. The oil leak is comming from the incline motor/actuator. I called customer services again in Dec/Jan and spoke to a Mr. Waite, who at first seemed interested in helping me. After a couple of phone calls he asked for me to send a picture of the leak. We did, and the next time I heard from him he said the tech had decided it was from where they lubed the belt and there was nothing they could do for me. After wiping the puddle up several times I just left it this time, and it is growing larger on the mat. We are very unhappy since they want you to renew their warranty ad they won’t honor the one we have. The unit was bought in Jun 2019. Don Warden 7240 School House Lane Roseville, CA 95747 Tel [protected] e-mail: [protected]@yahoo.com
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Published05 October 2019
Submitted by: Don Warden
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Saul Mellard
We purchased a ProForm Recoil Home Gym. The retailer that we purchased it from is out of business. We did not receive the workout DVD that comes with this and had made several attempts at obtaining this. My husband and I have called 10 different phone numbers for this company and were on hold a grand total of 3 hours. This is absolutely horrible customer service. I have never received such poor customer service from any company, large or small. I will be sure to pass this on to any friends, family or folks that I see trying to buy a piece of their equipment.
Era Adriano
We have an extended contract on a Nordic Track treadmill we bought and between my husband an myself have spent 3 45 minute sessions today on hold trying to get service with UTS. What do we do now? Spend 1, 000 for a new treadmill when the belt is just loose. What a complete rip off. UTS should be out of business or in jail.
Rashad Lieberman
We bought a machine from ICon Fitness and waited for delivery, only to find they delivered it the wrong person, wrong city, wrong everything. Mistakes happen – I was understanding. However, after discovering their mistake, I couldn’t believe the lack of help given to me from their customer service department. Everytime I called “customer service”, I was put on hold for a minimum of 40 minutes each time. Each department I spoke to told me I needed to speak to another department. They took a message and I’ve YET to receive a returned phone call. No one seems to care. No one is willing to help. As a result, we canceled our order and will order another brand that receives high customer service ratings. I wonder… if I had this much trouble just trying to get the machine delivered to the correct house, how much more trouble would I have had if it ever needed a repair? No thanks, Icon health & fitness. 🙁
Nanci Mordini
This is the worst customer service I have ever dealt with in my life, which is why I’m online searching to see who else has had these problems. I’ve been on hold for at least 40 minutes ever time I call and many days I get no answer. The repair person who came out to fix my machine said it’s unrepairable and sent the info/pictures to UTS. Now, UTS claims they don’t have them, they promised to have a manager contact me back, which never happened. I do have the manager’s number, which he hasn’t answered as well. This company absolutely bl*ws!!!
Winford Mcelhattan
This company does not require background checks on these repair people coming into you home!!! They could be thieves have jail terms, drug addictions etcccc you do not know who this person is they are sending to your home that is crazy!!! When I asked for a copy of background check there is none .You are crazy to buy this extended warranty from a company that just lets anyone into your home, They need to be checked into by the authorities for even getting away with this and taking our money for this disservice.
Charley Dyckman
These guys don’t hold to the conditions of their own contract with customers. UTC has miserable phone receptionists… rude, apparently ill informed and well…you see the deal. Difficult to reach…if one is successful at all. Dishonest in my opinion. Stay clear of these guys if you value your investment in time and money.
Marcell Troilo
The customer service at UTS is the worst I have ever experienced…even worse than the airlines. They put you on hold, stating call volumes are high and it doesn”t matter what time you call. Recommend you don”t purchase any equipment manufactured by ICON like Nordictrack, Proform, Healthrider…because you”ll be subject to working with this miserable company, UTS.
Julio Vathroder
Summary: Huge delay in getting service (have not yet received), rude customer service. They take you money for the warranty but don’t want to follow through on providing the service. Rating should not be “Please Improve” because I feel no need to be civil with this company after the treatment I have received. Details: I got a Nordic Track Treadmill from Sears and bought an Extended Service Warranty, which is serviced by UTS. This has been the most annoying and unhelpful company ever in getting service on a warranty. I called over a month ago, and had the hassle of not being recognized in their system even though I was looking at the receipt with my warranty information on it. After that was figured out no thanks to them, I scheduled service. They wanted me to give them the details of what was wrong and then diagnose it over the phone without ever having seen it. Then, they would ship out the parts, which were on back order and took half a month to get to my house. AFTER that, I was expected to call the local sub-contractor to get service. The local sub-contractor came in the beginning of October and realized they had diagnosed the wrong thing and ordered more parts from UTS. That was in the beginning of the month. It is now almost the end of the month and I have yet to receive three parts that are needed. This is over a month since I first reported the problem I have been very persistent in following up, and have received rude or flaky customer “service” every time. They would tell me parts shipped that day when in fact they had not. They would give me no ETA for when they could ship those parts. In fact, one woman would not hand me over to her supervisor after I told her I wanted to speak with them about the fact that it was over a month. She had the gall to tell me I should cancel my plan. Is this what UTS wants? They take your money and run. Nordic Track and Sears, both of whom I used to respect, should be ashamed of handing its warranty plan over to such an irresponsible corporation. Sorry for the lengthy note, but I hope this convinces customers to change their treadmill buying habits. Do not get a Nordic Track because it will have problems in a year, and you will not get any service on it even if you pay for a service plan.
Meri Kohlmeyer
We made an exercise room for Christmas, bought on 12/23/11 a Nordic Track treadmill. The treadmill broke at the begining of March. After two months of using it, I was still within the 90 days of my return with Sears. However, I tried do the “right” thing and work with ICON and my warranty. It is 4/27/11 and I still do not have a working treadmill and I have a “part” on it’s way. We have talked with Sears for a replacement/exchange. But now we are out of the 90 days and it is in Nordic Tracks hands. When I talk with Nordic Track – they say they only deal with replacement parts and repairs. Very Very unhappy with my purchase! Thought I was buying a quality product from a quality company.