The estimated delivery date was way off. I was expecting a package to come in two weeks, rather than one week. this would seem like a good thing, except I didn’t keep my eye out for it, and my package was left at the post office for about a week and a half. Additionally, the website promises UPS shipping, which is not true. UPS ships it to the post office. In my case they shipped it to a post office about an hour away. (very inconvenient.) I contacted the post office, and they did not even have my package! When I contacted customer service, they just said “sorry”, and told me some BS about how they tried to use the postal service to deliver the packages so that it is delivered by “the men and women who know you and deliver your mail everyday”. Hello!!! I live in New York, no one, let alone the mail man give a crap about who I am and what mail I get. ridiculous. very disappointing. unprofessional, and customer service was unhelpful.
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This complaint and/or review was posted on SkepticFiles.org on 10:19 am, October 09, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/ideel/.
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Rhoda Lievano
This website does not provide customer service. On 11/24 I purchased a pair of shoes from this site which stated the item was eligible for retur > Original order # [protected]. The order was switched to another order number, SR-[protected] and then it stated the item was not eligible. I never agreed to that change of status and would not have purchased them without that condition. The order was received on 12/08 and the shoes are too big. I have consistently emailed, telephoned IDEEL but I can never get through to an agent. AND leaving multiple messages to return my call was unanswered. This is the ad as it appeared (content ok format is poor): This is in your web ad: All page CHARLES BY CHARLES DAVID Vaxio $169.00 $59.99 COLOR : Black SIZE 6.5 6 6.5 7 7.5 8 8.5 10 size chart QUANTITY : 1 Join wait list RETURNS & DELIVERY Eligible for return. EXPECTED TO SHIP BETWEEN Dec 09 and Dec 10, 2015. Product Details Heeled bootie Almond toe Elasticized side inserts Pull-on style Chunky heel Material: Suede upper, leather lining, synthetic heel Approx. measurements: heel 3″ Origin: Imported Fit: This style fits true to size. I have been emailing and calling since 12/8 ( five times for each ) The customer service page of IDEEL states emailing only that the chat line is closed during the week and open on Sat & SUN…Today (Sat) the chat line states open Mon-Fri. This site is so AWFUL. They need to be shut down. I am in the process of reporting them to BBB NY and the Consumer Affairs Dept. To Resolve this issue I need to return the item and receive full credit without question.
Cheryll Golias
This site is absolutely unprofessional and disappointing. Their delivery is a joke. What is that bs they are doing with transfering packages from UPS to USPS. If I wanted a $#*!ty USPS delivery I would not pay a whopping $10 for it. My package was scheduled to arrive on Dec 15th, sure enough it got transfered to my local post office. Christmas and Hannukah are here and I have no package. Is it lost, stolen, never sent? Who knows! The live chat people over on ideeli don’t know anything and can’t locate my package! What did I pay $10 delivery charge for? So it can get lost? On the holidays no less? And it’s not the first time either. Ideeli either needs to change the way they do business/delivery or they will be fast out of business! By the way, I live in NYC, there is no reason a packge should take two weeks to get delivered after being sent!
Tristan Schobert
This is my NIGHTMARE experience with Ideeli. I ordered a hair dryer which I received fine. The company then sent me two more hair dryers I did not order. After several emails and phone calls I was told I would receive shipping labels to return the two boxes. They of course never sent me the correct labels after I requested them several times. I finally sent the two packages back to avoid being charged for them – it cost me $26, more than half of my original purchase. They have refused to reimburse me the money I had to spend to fix THEIR mistake. I posted a complaint on another site which they replied to telling me how badly they wanted to fix my problem and how sorry they were I was unhappy – of course they didn’t do anything to fix the problem. I have since seen from other complaint sites that is just another one of the games they play. They don’t care about their customers and will give you the run around until you are blue in the face. I wish I had read the countless complaints about this company all over the internet before I unwisely gave them my business. Buyer Beware!
Larhonda Derocco
This company has owed me money since August 2010 and refuses to credit me for my returns. I have been trying to deal with this since August 2010. Their customer service is abominable, and I have now read numerous complaints just like mine on websites all over the internet, as well as with the Better Business Bureau. They do not offer a customer service phone number as they prefer for you to deal with their online representatives. I have done just that, as well as obtained the hard-to-find phone number, and have been given a runaround from all ends. I have been treated rudely, lied to, and more. I have been promised a refund and a callback to confirm this several times, but this never happens. I have even requested that Jason Faria, supposed head of customer service, call me, but this too has been ignored. This company owes me $523. Paul Hurley, the CEO of Ideeli.com needs to be made aware of this all too common situation by as many consumers as possible.
Jordan Catrambone
The quality of their merchandise is deplorable. Stay away from the unknown brands, they look nice on screen but you will get k-mart quality and pay more. Even after I realized this, I stuck to better known brands and received some damaged/defective merchandise. At first I thought they were flukes so I continued to order (lured by their low prices) and it became a running joke: -A sweater with one sleeve longer than the other -A dress with a hem that completely unraveled -A dress that was about three sizes too large (wrong tag?) -A top with one armhole longer than the other and twisted/lopsided -A mirror very unevenly painted and broken CS hassled me every time for my shipping refund. Had to email pictures and wait days for reply and return approval. Received “courtesy credit” of $25 each time which was just bait for me to order more defective merchandise. NEVER SHOPPING THERE AGAIN.