I had an accident on oct. 23 and that totaled my car. since it was a 2006 bmw 325I the compensation was only $5000.00 which I have not received as of yet. It is now 01/06/2018. They were overnighting some paperwork that I need to sign. My wife received a call yesterday that they are having trouble with the mail because many of their clients have not been receiving what they send. I expected an overnight letter that never came and once again they promised to send it again and yet it never came. I was told that if it didn’t come that I was to travel to Hollywood Florida to sign the papers. On another accident which was on October 31st. The police ran my insurance and gave the okay that I was covered. When I went to put the claim in however, Infinity told me I was cancelled on the 27th of October for non-payment. I received no cancellation notice. I received no phone call. I received nothing from Infinity. They tell people that they lost their phone numbers or email addressed. I’ve had numerous phone calls from the company, so obviously they did have my contact information. The last accident cost me $15,000 of my money and will be suing Infinity for that amount. They then proceeded to send me a bill pro-rated to the 27th of October to make it look like they really cancelled me, which they never did. I also noticed that my policy was changed without my knowledge. If anyone ever uses this company, they are crazy. You will never get return calls. The worst insurance company I ever used. It being an A rated company had more negative feedback that a D company. Stay away!