Travel insurance was purchased with cancel for any reason option, which required extra fee. The plan states that trips that were cancelled for any reason would be reimbursed at 75% of the cost. The claim was filed and multiple documentation was submitted. The insurance company Itravelinsured), first forgot to open the claim, after numerous attempts, the claim was finally opened. | Requested documentation was e-mailed numerous times. After 1 month, i called only to be informed that the company had denied the claim because they allege it is i who cancelled the trip. This despite substantial corroborated information from american airlines that it is aa who caused My wife and i) to not board the aircraft. | I immediately sent an appeal request to the company – which has a delivery and read receipts, but otherwise not answered. I have filed a texas 60-days notice of intent to sue under the deceptive trade practices act, by fax and by usps crr. Again, no response. Now have filed complaints with indiana bbb and scamion. Nothing will happen short of court, but now a few savvy shoppers will know to avoid this company.