They have manipulative payment practices. That customer service representative Jasmine refused to give me the contact to make a complaint regarding their policy and then told me she would ignore any further communication! Here is a direct quote from her email (and attached in a screen shot) after I asked to be referred to make a formal complaint: “At this point, we see no reason to escalate this matter further and consider this case closed. We will not be replying to any of your further requests regarding this matter.” This is completely unacceptable practice to refuse to offer a paying customer an avenue to make a complaint. What’s more is they use an auto renewal system that’s impossible to figure out how to cancel on your own which automatically signs you up for auto renewal with the inability to set it to manual. Terrible customer service in general. Won’t offer any reprieve considering the terrible system, even when you never even log into the site – probably because they would not have any income without making it so complicated for people, essentially manipulating them out of their money. If you read their reviews you see this echoed and yet they have done absolutely nothing to make their service better and won’t even allow me the avenue to have a voice and actually make a complaint. I do not recommend this organization at all – it’s horrible business practice and a terrible way to relate to people in general. They left me no option except to publicly complain.