This company is the worst. I purchased a Reserve Generation II strap watch over a year ago. I realized that the luminecent properties were not working. I sent the watch back to the Hollywood FL headquarters (at my cost both ways)and in turn they sent it back to Switzerland to have it repaired. When I got the watch back, in about 6 months the watch still did not illuminate and one of the hands on the dial was loose and just rotated around the watch. I made another call to the Florida headquarters and the instructed me to return the watch for repairs again at my cost both ways. After another significant amount of time they sent the watch back to me. AGAIN to my surprise the watch was still no functioning as it should (still no glow). At this point I have called to request a replacement watch as directed by both customer service rep. Bruno and Cindy Rogers. I was told that that I could select any watch that was in my credit range for the watch that was defective. I specifically asked should I mail the defective watch back and was instructed not to by both customer reps. I was given an order for the replacement watch (ORD15346) and Cindy instructed me that the watch would be mailed out and I would receive it within 7 business days. It has been almost 2 weeks and I haven’t received the watch or any correspondence from INVITA. I called this morning and spoke to CINDY Rodgers and was told that I need to mail back the defective watch (AT MY COST AGAIN) before they would mail out the replacement watch. I requested a supervisor and was transferred to Ms. Cindy Nelson. At this time I explained my on going dilemma and she came back with the same response, I HAVE TO PAY AGAIN TO SHIP THIS PIECE OF CRAP BACK. I’ve d**n near paid for this watch just in FED EX fees. Your customer service and your procedures on your DEFECTIVE merchandise are just appalling. Your company should pay for any extra fees incurred when it comes to your below standard equipment. Mr. LALO, I hope you do read this message. It’s directed specifically to you since you’re the head of the Company and you should be held accountable for your customer inconvenience.