I purchased the software for this product on July 17th and paid 2495 for 1 year virus protection on my laptop. I received a confirmation email with an activation key number. The message also offered a tech support phone number. I wanted to ask questions before I install the software. I spent days on the phone on hold and tried five different phone numbers and no one ever answered. One message told me to email and disconnected. I sent several emails and only got an answer about how to install the software with five easy steps which were impossible to follow. I chatted with three different agents. When I described my problem they wrote back and said they didn’t understand. Finally I wanted my money back and told them so. The agents I chatted with still insisted they didn’t understand my problem. I requested a refund 3 times. I have no way to contact anyone and there is no response to my request. Clearly I’ve been scammed. Also critical documents in my computer are missing. I would caution all consumers to avoid doing business with this company.. I demand I just want a full refund.. Stay away

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