iTechDeals.com

I had ordered the “Coby 2.5-Inch Swivel Screen 1080P Car DashCam”. In order for it to be functional you would need a battery, power cord, and a suction cup arm to attach it to the windshield. Although these items weren’t specifically mentioned I assumed it would be a complete kit. Later as I was browsing a simular item I noticed these necessary accessories are specifically mentioned as included. So I explained this in an email to Anna at support and asked her to please send if it had all the required components and to cancel if it was only one piece of the kit. I received a very short email back stating my order had been canceled with no explanation. Even though I inquired in a further email if I could conclude the kit was incomplete, I have as yet received no answer. I spent a good deal of time considering their product, finding reviews elsewhere (because curiously reviews for that product don’t seem to be an option for customers at itechdeals.com) and making the purchase. But I’m left to conclude that either it was easier for Anna to just cancel my order rather than get to the facts about the product she’s selling or, the product was incomplete and would be absolutely useless. So it’s either very bad customer service or a very deceptive ad – with no way for a previously ripped off customer to alert new shoppers where reviews aren’t allowed on this item while reviews are on many of their other products.

Whoever makes the decisions in this company has some very bad business sense, at least when doing me wrong. My story is long and so I will just copy and paste the info that went back and forth about this $80 POS compute that i cannot use. “Sun, Jul 28, 10:21 AM (9 days ago) to [protected]@itechdeals.com Case number: PP-D-[protected] I purchased this refurbished computer from you on Oct 16, 2018. I received it around Nov 16, 2018. As i was going out of country, i tried it out of the box and it worked. The computer was to be a back-up for me and my wife when living out of country. It got forgotten and did not make the trip to thailand with us. We got home last month, the computer sat for another 4 weeks or so. When i tried to use it the other day, of course the battery was dead after all of that time. i wanted to charge it and when i attempted to do that, two things occured. 1st there was no charger in the box! 2nd and most important there is no charging jack inside of the computer !!! There is just a big plastic hole with no female parts. I realize that it has been a long time since a problematic sale to begin with and it continues. Please review my case and send a return sticker as well as refund the $74.99 that was paid to you via paypal on Oct 16, 2018 I will hold off notifying Paypal until i receive your response to this situation. Thanks ======================================================================== Jul 29, 2019, 4:51 AM (8 days ago) to me Order #:[protected] Hi John, Thank you for contacting us at iTechDeals.com. I regret to inform that your order has reached us beyond our return policy. Please note, iTechDeals.com provides full support for a defective item 30 days following receipt of the order. After this time we are unfortunately unable to offer further support. I apologize for any inconvenience caused. www.itechdeals.com/return-policy/ Best, Stacey Customer Service – iTechDeals.com ======================================================================== Jul 29, 2019, 8:33 AM (8 days ago) to iTechDeals.com i was more than 10, 000 miles away from my house and this computer, you tell me how i was to get it to you? ======================================================================== Jul 30, 2019, 5:49 AM (7 days ago) to me Order #:[protected] Hi John, Thanks for the email. I regret to inform you that we are unable to help you at this stage. ======================================================================== Jul 30, 2019, 8:14 AM (7 days ago) to iTechDeals.com no problem, i have made my case public on Sitejabber.com. As for me, i will never buy from you and i will bad mouth you every chance i get. It is my wish that the information I published on Sitejabber.com helps spread the word about your sleaziness. you can’t work hard enough to overcome a negative in the business world, creep your decision to not address my case by doing the right thing will cost you many times over what it has cost me. ======================================================================== Jul 31, 2019, 2:43 PM (6 days ago) to me Order #:[protected] Jul 31, 2019, 2:43 PM (6 days ago) Hi John, I sincerely apologize for all the inconvenience that has been caused. Kindly give me a day of time, I will discuss with my manager that ?shall make an exception and accept your return. Best, Stacey Customer Service – iTechDeals.com ======================================================================== 12:49 AM (8 hours ago) to me Order #:[protected] Hi John, Thank you for your patience. I sincerely apologize for all the inconvenience that has been caused. I regret to inform that we could not help you at this stage. Best, Stacey Customer Service – iTechDeals.com ======================================================================== 8:15 AM (1 hour ago) to iTechDeals.com no problem, i promise you that i will make it my mission to make sure that the public knows about your business practice ======================================================================== So, there you are, this is the first of many complaints i will make about this company as i get time, they are blatant in my face, saying in so many words, to bad, you bought he the POS we don’t want it, sayonara. My recommendation stay away from them, their actions in this case says reams about who they really are.

Took over 2 weeks to be delivered. Haven’t had phones a month & they’re getting so hot they’re cracking & shattering! My husband’s phone completely shattered from the extreme heat the phone produced! My phone has half a dozen bad breaks & cracks from the heat. My daughters phone did same thing less then a month of having it. There was insurance on her phone the insurance claiming was difficult to do so we didn’t put insurance on our 2 phones. We feel you should make good on the phones considering have owned them less then a month

They sell very poor quality items and I also would like to mention that everything is in a terrible condition. My item arrived broken and when I tried to get a refund they claimed that it was not their responsibility and I broke it. Not only their products are horrible, but also is their customer support. How dare they blame me? I never did anything, item already arrived broken. That was not a good thing to do and that moment I felt terrible when they said that. I lost my money and received only unpleasant experience. Stay away from iTechDeals!

They dont refurbush anything. They take untested used/returned stuff and sell it to you as “as good as new/complete” until you get it (weeks later). Then, after trying to convince you for a week that the missing parts dont really come with it (ie. the medium sized eargels for ear buds that a vast majority of people need) despite what the manufacturer’s site says, they agree to give you a refund after you pay for trackable shipping. So now Im supposed to pay at least $5 in shipping to get my $9 refund. These people are unethical and slimey. Sure, some people got lucky with their orders (not being defective/damaged/missing parts), but dont count on it. First order from them. Last order from them. Too many better options out there. Stay away.