Jackson & Perkins

Jackson & Perkins Complaint

Although the Christmas arrangement was beautiful and arrived on time, I have a complaint with customer service. According to their catalog, if I placed the order by Dec 16-17-18 noon 2008, (I forget the exact date), I would get a discount. So I called the 800 number and tried to place the order. They were out of the arrangement I wanted and suggested a few other things. OK, I ordered something else and I got the discount – total price quoted over the phone! When the credit card bill came in – no discount. I e-mailed my complaint to the customer service address and got a perfunctory response – “we received your e-mail”. If they wanted to explain the difference to me, that would be fine. A year later – no explanation. I didn’t call the 800 number again because I was afraid that I would mouth off too much.

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