Janie and Jack

Janie and Jack Complaint

Absolutely horrible service provided on January 15th, 2020 at the Janie and Jack store in the Galleria Mall in Roseville. Went there with my husband and two kids to exchange a girls coat that my daughter got for Christmas for a bigger size. The coat was only worn once when my daughter tried it on, all the tags and receipts were kept. However right off the bat the saleswoman stated that she can’t take it because there was a small dust particle. I removed the dust particle, ( just dust, not dirt, no spots on the jacket) I told her to inspect the jacket, as again my daughter only tried it on. The sale woman accepted it, but started making faces with another sales person, thinking that my husband and I were not watching and stating sarcastically how we brought the jacket “right on time” a day before the 45 day return limit. Again I was not even returning it, just wanted a size bigger. I asked her to help me find it in the store, and she ignored me multiple times. Continued making faces at the other salesperson. Absolutely unprofessional. If i’m paying for a $100 coat for a 3 year old who will only wear it for a season, I expect good customer service. My husband and I decided not to take our business to Janie and Jack any more; and I’m sharing my experience with other moms who shop there.

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