The experience in store for us was decent. The gentleman helping us was nice.. The problem we have is that we spent 1300 on the “Julian” couches with a warranty. There is 4 separate cushions. One of the cushions was ripped so we called to have it replaced under warranty. The replacement piece is the further problem. I am confident that this piece they brought was a refurbished or a backup type of piece because as soon as we got it we were all complaining to each other that the replacement piece hurt to sit on…and only that piece. As time went on I noticed the springs were all broke inside which is why it hurts sit on. My legs go numb when I sit on that piece. My wife called to see if they will replace the same cushion because it was a bad piece and they told us once they replace a cushion they will no longer honor the warranty for that piece. So we paid an extra 150 to get a bad cushion which they are saying oh well to us for. | Great warranty and quality of products at Jerome’s… Not!! Don’t buy this set if you want comfortability. The springs break, the cushion is 100 percent useless and now we don’t have a warranty for it that we paid 150 for… Sad. I wish I could post pictures… It’s funny that most of the good reviews are from people who just bought… They haven’t had time for them to fall apart yet or had to deal with the fake warranty offered… Give it a month b4 reviewing.