JewelMint

This site is fraudulent, as is any site with “mint” in the title (i.e. Shoemint, Stylemint). Started by Bergman, these sites take advantage of unsuspecting shoppers and share you EVERY month whether you purchase something or not, issuing you a “credit.” Worse, they only give you 5 days of the month to “opt out” of being charged that month. I have never seen anything so fraudulent, and I’m sure it is just a matter of time until these sites are closed forever! Stay away. The greed and manipulation of these sites is sickening!

This is the absolute worst business ever. Stay away! I ordered a piece of jewelry for a friend’s birthday, and it came in a really nice box, so i was excited about that. Here birthday is coming up so I’ll see then how the jewelry is. Then came the surprise. I got charged on 8/11 for the piece of jewelry I bought. Then, got charged on 9/6 and 9/7 their monthly 29.99 fee (I didn’t even buy anything) So, I called them and emailed them about it, asking to be taken off of their plan and that I was no longer interested, and they took those two charges off, but then charged me on 9/8 for 29.99!!! So, I called them back today (9/12) to see why I had an additional credit card charge, and guess what, no record of that charge even so they asked me to send them my credit card number (the entire number) as well as my credit card statement, since that was the only way they could “determine if charges were made”.. I’m sorry, but you must have a pretty fly by night company to not even have a RECORD of charging your customers and be unable to find out where the charges came from!! Save yourself and NEVER JOIN THEM!!!

This company signed me up for a membership that included reoccurring payments of 29.99/month after I ordered a piece of very low quality jewelry from them. They are very sneaky about disclosing the information regarding this policy. If you visit the website and read the “about us” section it mentions nothing about this. When you make your first purchase, it does not inform you ANYWHERE that you will be enrolling in this membership. And when you receive an email confirmation for your order, they fail to mention this. When I noticed the charges on my account I visited the website and after searching through their “terms of service” section I learned about the policy. Im sure I should have checked this beforehand but honestly, who really reads that when placing an order online? I didn’t realize this was a SCAM and this company enrolled you in a membership, like one you would get tied into after ordering a product off an infomercial. I thought their terms of service included and elaborated on their return policy…since most jewelry ordered online is non-refundable. Im sure im not the only idiot who signed up for this bs, and im willing to eat the 2 months I got stuck paying because I didnt notice it on my account until now. BUT I have tried to contact this company numerous times, only to be put on hold for 20-30 mins followed by an answering service that never returned my messages. So does this mean im UNABLE TO CANCEL? Kate Bosworth is an idiot for attaching her name to such a fraudulent service and I hope she gets a lot of backlash for it. Maybe then people will become more publicly aware of this SCAM!

The jewelry is of atrocious quality. The plating is inadequately thin; it wears away after a mere two or three uses. I take fantastic care of my jewelry; I do not shower in it, I put it on after I’ve done my makeup, I make sure it doesn’t come into contact with hairspray or perfume, and I store it in a jewelry chest. I have had the rhinestones fall out of three pieces of the 8 pieces I received as a gift from a friend. The thing I was most displeased with is how they make their website look like something like Baublebar (which is actually a great website) a pay per piece service, but it is actually something more akin to BirchBox, a pay per month service. At sites like Baublebar (and flash sale sites) you get credit to your account for referring people, or just for being a new member. I am so accustomed to that format that when I saw the $29.99 “credit” on my Jewelmint account, I assumed it was something along those lines, and had no interest in using it as I didn’t like the quality of the jewelry. I was pretty irritated to realize that this is a subscription service I signed up for, and even more irritated that I only have the first few days a month to skip the month, or I’m billed. Meaning if I don’t want to pay each month, I either need to cancel after my first purchase, or go onto the website during the first five days each month and skip it. That’s shady as hell. Even their Faq page features the same wording over and over again, “Just skip within that window and you won’t be billed!” as if it is some marvelously feature of convenience. A cancelation button would be a marvelous convenience! Why not put the credit on your account, and if you use the credit that month, you get billed, and if you don’t, it just sits there? Because they’re trying to be sly about playing by the rules and duping people out of their money, that’s why. I can only wonder how much money they are taking from people who have just not noticed the $29.99 a month on their credit card bill. The process of canceling is much simpler than it used to be according to other reviews. I simply did a live chat and was told that I would have a cancellation immediately and would be refunded the $29.99 credit sitting in my account. They then of course tried to save face and told me to make sure that I read the agreement that was sitting directly below where I purchased my jewelry. Okay, let’s get real here, who reads 100% of the fine print when purchasing anything? Furthermore, let’s be incredibly honest, Jewelmint, you could CERTAINLY make it far more apparent that we are signing up for $29.99 a month. They refuse to admit that they have made their website look and feel like a store, when it is in fact a subscription service. It plays by the rules, but it is MISLEADING! Being misleading is an unfair sales tactic and it makes you a bad company. Yes, it is my fault that I didn’t read the fine print, or research the company beforehand, but if I’m obviously not in the minority with my belief that it was incredibly misleading, then there is a large portion of your customer base who feels the same way and not correcting that is POOR CUSTOMER SERVICE and quite frankly makes you morally reprehensible! I was told that I simply needed to pay more attention when shopping in the future. You know what? That isn’t your place to tell me that. I came to you as a retail store selling jewelry, not for life advice. It was not and is not your place to patronize your customers. I have worked in so many retail establishments since I was 15 years old, and two customer service call centers in my early twenties. I would have never dreamed of telling someone, “Okay, I fixed everything just like you asked… but you know, you should really be more careful next time because this was TOTALLY your fault” You do not shame your customers. GOOD customer service response would have been: “I’ve canceled your account and credited you back the $29.99 from this month as you requested. I apologize that our company seemed to be unclear in being a subscription service. Please fill out a survey and give us feedback on how we can improve and get your business back. Thank you!” Which response would get more customers back in the future, hmm? Once you have canceled, do not think the e-mails will stop because they will not. Unsubscribing did not work. I searched for how to make a spam filter for Jewelmint on Gmail and had to do it that way, and things still get through sometimes. Customer Service was unhelpful in that scenario. I also find the jewelry being designed by their designers to be a total lie. You can go on Aliexpress or Ebay and find many of the pieces for $5.

This is the worst company I’ve ever had the displeasure of working with. I’m reading all these great reviews on blogs, etc., but really, anyone who is getting jewelry for free would have only nice things to say about it. I was charged for 2 months that I clicked “SKIP MONTH” for. The first time, I emailed them, they emailed back, and refunded the money immediately. Fine. The second time, I emailed twice, no response at all and it has been over a week. I then sat on hold for 15 minutes and talked to a representative saying she would send me an email notifying I would get my money back and I also had her cancel my account. 3 days later, NO EMAIL. I check my bank account and there is nothing regarding a reversal from Jewelmint. I sat on the phone for another 15 minutes only to be sent to a recorder to “leave a message” The jewelry isn’t worth $30, and while it is a monthly jewelry subscription, I’m not comfortable with them making so many mistakes with my account, especially considering they keep your credit card information. I’ll be damned if I let them get away with even just $30. That’s $30 they don’t deserve out of my wallet, ever.

This website is a total scam!! BEWARE! If you make a purchase – any purchase – they save your credit card information, then BILL YOU once a month for $29.99!! This gets you a “credit” for one piece of crappy jewelry minus shipping which you have to pay for yourself. I was STUNNED when my bank account dropped by $30 bucks, at Christmastime, and guess what? I never got the ring I ordered but was still charged.