Very unprofessional during closing process. I was told by a paralegal the settlement check was in their possession and they were waiting for my signed statement. I called to verify they received the signed statement 10/22/213, after I mailed it out 10/10/2013. Mary Anna in accounting said she would call me back later that very afternoon. After 10 days and several phone calls I still have not heard a response from Mary Anna. When I ask to speak to her superior or a human resources representative I am forwarded to her voice mail. All of this for less than 20% of the settlement amount on an accident that occurred July 2011. I will have back pains for the rest of my life. Forget going to the doctor, I will not even be able to buy a decent mattress with my portion if I ever receive it.