I have no experience buying from KEH, but based on my experience trying to sell equipment to them I’d advise anyone considering it to avoid it at all costs! | I used the tool on their website to get a quote for the gear I wanted to sell, using the guide provided on the website to assess the condition of the equipment. The website provided an itemized quote with a total of $1,312. I wrapped each item in bubble packing and then lined the box in bubble packing to provide additional protection. | After receiving the gear KEH provided a non-itemized quote of $717…a far cry from the $1,312 quoted by the website. It looks like other reviewers have had similar experiences so maybe this form of bait and switch is common practice. I asked about the discrepancy between the quotes and was told a camera body had a scratch on the top, but the camera in question was shipped to them in mint condition. | After failing to come to an agreement I asked them to ship the equipment back. Upon receipt I found a scratch going across the top of the camera and a gouge in the LCD screen in line with the scratch on the top! It basically looks like someone used a box cutter or knife to cut off the bubble packing. KEH claims the camera was already damaged when they received it. | I’m not sure if the person that scratched it didn’t claim responsibility so their customer service doesn’t know any better or if they’re just dishonest. I do know that I sent them two e-mails about the damage and didn’t receive any response, and only after notifying KEH that I was filing complaints with the Better Business Bureau and the Consumer Protection Division of the Georgia Department of Law did I receive ANY response from them. | The first was a voicemail which falsely implied they had made previous attempts to contact me. When I replied to that voicemail with an e-mail I received another voicemail reply with similar implications. I again replied via e-mail stating I wanted all communication to be in writing. I finally received an e-mail which again falsely implied more efforts at contacting me were made than actually occurred. | There have been a couple of additional e-mail exchanges but they still refuse to accept responsibility for the damage done to my camera while in their care. I’ve now filed a complaint with the Federal Trade Comission and I’ll research legal recourse. | If you’re looking to sell equipment, based on my experience I would stay far, far away from this company.