Kendall Eye Center

Kendall Eye Center Review

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I had just retruned from a trip. It was a Saturday (March 4) and my eye was in a lot of pain. I called around and was finally able to get a “Medical Appointment” at Kendall Eye Center, which cost me $125.00. I agreed as I was desperate. I saw Doctor Espinoza at 2pm. I had a terrible eye infection and she was going to be calling in a prescription for me. | At 5pm still in major pain, I called my pharmacy to see if my prescription was ready, I was told nothing had been called in. At 10pm I physically went to the pharmacy and again asked. They checked, faxes, voicemail and my record and again found no prescription. I also checked again on Sunday just in case they had somehow missed it. Needless to say I had a rough weekend of pain. | On Monday morning (March 6) I called Dr Espinoza’s office at 10am which is when they open. I was told that she was in a conference and she would call the prescription in when she could. I also asked to confirm she had actually called the prescription and at what time so I could then fight the pharmacy. At 3:30pm I got a call the prescription was finally called in. Again I asked for proof the phone call was made and the receptionist told me she would talk to the Doctor. I got no response all week. | On Tuesday March 14 I received a call from “Edgar” to confirm my follow up appointment which was scheduled for the next day. I told him that I had no interest in going to the appointment until I heard back from the Doctor regarding the prescription that never made it to the pharmacy on March 4. He told me I would receive a call back. | On Wednesday March 15 I receive a call from the receptionist asking “where I am”. Obviously Edgar had not passed along any information from our phone call, it was like I never talked to him. By this point I am furious and just want to talk to the Doctor not the incompetent office staff. I did not receive a call back until Friday, March 17, from the receptionist, not the Doctor, telling me the Doctor had made the phone call at 7pm and that was all the proof I was going to get. | I still have not received a call back from the Doctor. I have never received such horrible service from any Doctors office. Whether she called the prescription or not the fact that she even waited until 7pm, 5 hours after my appointment is unaccptable when I was in a lot of pain and then I had to wait until 3:30pm on Monday. Just out of common coutesy she should have called me back. | The Doctor is extremely unprofessional and her staff is rude and unhelpful. Do not go to this office if you have any kind of issue.

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