KMart.com

KMart.com

I paid off a layaway on December 5th and was told my item would be shipped. After not receiving my item, I called several times and have been told everything from “The order is processing” to “it’s stuck in the system”. Then, I get told that my item would be shipped, but it would take 72 hours for a tracking number. Then, this morning, I get told that I was misinformed because the item was out of stock, and a refund has been requested, but it would take 5 to 7 days to get it. If anyone wants to see all the notes, my order number is 589158702. First, they allowed me to supposedly put an out-of-stock item on layaway, and then, since the beginning of this week, they have been requesting a refund, but each time I call, I get told to wait another 5 to 7 days. It’s clear that KMart scammed me out of $139.74 and will not give it back. I’ve been asking all along for a resolution before Christmas so I could buy another Christmas present, but they just keep putting me off! All I want is my money back on my credit card by Christmas Eve so I can buy another gift, and after all the “72 hour waits” and the “5 to 7 day” promises, am I not at least entitled to that? Too, their advertising appears to be fraudulent because their ad says, “Get in, and get more Christmas”. I got in, but I got nothing.. I demand I want my money back on my credit card by no later than Christmas Eve morning, so I can buy another Christmas present!. I don’t recommend them

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