I have had auto-pay setup for more than a year, a couple of weeks ago everything was working fine then Kohls decides to update the website and suddenly my auto-pay is gone with no warning. Charge interest and a late fee… do not bother getting a Kohls card!
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This complaint and/or review was posted on SkepticFiles.org on 10:56 am, October 13, 2019 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/kohls-illinois-inc-review/.
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Cruz Calligan
From what I heard and saw was a woman (whom I later found out her name was Jenn, sorry don’t know her last name) asking for oil. She told a manager (I later found out the managers name was Dawn because the woman asked for it) that I guess she called the store for oil and they said they carried it. Jenn to the manager that she drove all the way out there and it was hard due to her disability. I witnessed the manager roll her eyes at her. Then Jenn said when she called they said they had it. The manager said it was probably a season employee and they don’t know. Jenn said they shoul train them. Jenn wasn’t rude just told her that and the manager sighed and said there was nothing they could. Jenn asked for the corporate office number and the manager said they don’t have it. The manager told her to go to Kohl’s website and it would be there. Jen asked if she could go online and get it for her because it was hard for her and the manager got annoyed and sighed and said they don’t have internet access. Jenn asked if she could write downand the manager told her to take out her phone and put it down. jenn said she preferred it written for her due to her disability it was hard to really do this. the manager told her to go with her to customer service with her. She made this woman who is disabled walk to customer service. Clearly this manager discriminated against this woman. I am a paralegal and have witness discrimination and have help try legal cases. Dawn treated her poorly, enough to make this woman upset. Dawn should have accommodated this woman and treated her better with her disability. I went up to Jenn later, gave her my card and told her it wasn’t her fault. jenn wasn’t rude or nasty and clearly this manager was having a bad day or maybe this is how she is. She really treated Jenn badly. In my eyes, there was no reason for Dawn to roll her eyes and be nasty. On top of that, making Jenn walk all the way to customer service. I know your managers must have corporate numbers and I know they must have internet access. If you were there and saw what I saw you would have been embarrassed by what the manager did and be disgusted as I was.It was sad to watch a disabled woman being treated so poorly. I am not going to lie, as a paralegal I told her to call a lawyer because it was clearly discrimination. I hope for the sake of your stores you address this with the manager so she is aware that what she did was wrong. I was told when I went up to Jenn to comfort her and let her know it wasn’t her fault. Jenn was clearly upset by what this manager did. In my eyes, as a paralegal I would try to settle out of court because what I saw clearly deserves compensation for what she went through. I hope I never have to witness this again. The company explained they were sorry and at fault but as soon as she said she wants to be compensated they quickly said they weren’t at fault. They gave her the run around, didn’t return her calls throughout much of the process and have swept it under the “rug” Horrible and a lawyer should get involved.
Shalon Leamer
Horrible service at Kohl’s in Powell! They have 2 lines that form one. One side is online pick ups and the other is returns. Apparently it is their policy to serve online order pick ups ahead of those making returns. When I asked them if 20 people were in line for online pick ups would they service all of them before the 2 in line for returns and the ladies behind the counter said yes! I have had multiple instances at that location where I have waited a long time with a return while online pick ups go ahead of me. | I told them they needed to get this working more efficiently for their busiest time of the year and this immature manager Madeline said I would need to leave the store? I did not commit a crime. I gave her good advice that you are going to lose a lot of business if they don’t get their act together. I am collecting everything in my closet to return to Kohl’s and then I am cancelling my card. You have lost a customer that has done a lot of business in your store. Called attorney and corporate office. Madeline needs fired for discrimination and abuse of power. This is unacceptable.
Ray Chittum
I am so fed up with Kohl’s and the horrible customer service and the way they treat us like morons. I ordered various items on sale with the 30% off discount. Over the next few days, I receive emails telling me that they are sold out of one item, then the next, then the next. I did some checking and found that the price with the 30% discount brought the item down to the everyday price at other stores. I think that Kohl’s treats women like bimbos. Their marketing is nothing but a game in my opinion to keep us coming back with Kohl’s cash etc.. I am done with Kohl’s. I hope anyone reading this will do the research. Kohl’s is not a deal. I think they are laughing at all of us.