Kohl's Illinois, Inc.

Kohl's Illinois, Inc.

(1)
Comments Rating 1 (1 reviews)

This incident happened in the Fleming Island, Fl store on CR 220. I had a 25% plus $70.00 in Kohl’s Cash. I just wanted to spend the Kohl’s cash as it taken me a large order online to be able to obtain that much. The store is usually the best place to use the cash as the .com wants to charge you shipping. I got to the register and showed the clerk the cash and my coupon. He scanned the coupon and then the cash and then stated I owed a little over so I scanned my card. A little over turned out to be around $47.00. I questioned him about it and he then proceeds to tell me that they take the 25% off after they apply the cash. The cash is for payment of the merchandise. I told him I just wanted to return the items and he told me to go down to customer service. Customer service tried everyway possible to return the merchandise, credit my card back, anything to no avail. They called only to be told the network was down and no returns could be made. | Excuse me, I don’t live anywhere near there. I was visiting my sons. They were still charging cards in the lines when I left. I wasn’t the only one with the problem in customer service, there was a line out into the store for the same issues. After an hour of watching them try to figure out what to do and a store manage just stand off to the side and do and say nothing (he had been identified to me by one of the customer service people), I finally told them to forget it. I had people at a restaurant waiting on me for then over a 1/2 hour. I took the merchandise and left. I want that charge removed from my card. I had made sure to tally the amount before going to pay to make sure that I was under the amount of Kohl’s cash I had. This is thievery plain and simple. I don’t blame the customer service women at the store because they tried everything but the manage was a useless lump not even trying to help and if they were being told this was a network issue, that’s a lie as they wouldn’t have been able to charge a Kohl’s card if they couldn’t refund one. I shopped at Kohl’s for years but it is the last time I will ever give my money to them.

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