Kotak Securities

Kotak Securities Complaint

At the offset let me clarify, my name is Anand S from Chennai and iam in noway connected with services of M/s Kotak Securities My complaint against M/s Kotak Securities, is that they are sending to my email ID contract notes/margin statements which is supposed to reach one of their customer by name Anand Sankar Agarwal to my email id anand.[protected]@sify.com. I have represented this written mail to them 3 times in last 5 months, stating that anand.[protected]@sify.com email id belongs to me and they are wrongly addressing one Anand Sankar Agarwal to my email address, provided details provided below 1. First representation Vide email to kotak securites, they acknowledged it with Ref SR No:1-[protected] dt 12/05/2011. No action was taken, on my reminder mail they just replied stating regret the inconvenience and i need to “bear” with that and simply ignore such mails, till they look into it !!! After this also I continued getting mails addressed me as “Anand Sankar Agarwal” and this continued on daily basis !!! Please note – contract note/margin statements is an important document to a shares customer and just see how secured is Kotak in delivering to wrong email addresses !!! Just imagine how much secured is their system and process ??? 2. Follow-up representation Vide email to kotak securites, they acknowledged it with Ref SR No:1-[protected] dt 04/10/2011. No action was taken, on my reminder mail they just replied standard reply stating regret the inconvenience and i need to “bear” with that and simply ignore such mails, till they look into it and rectify !!! Till today morning iam getting unwarranted contract notes/margin statements. Kindly help me resolve this throu your forum and its frustrating to further remind to such unprofessional group like M/s Kotak Securities!!!

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