We bought a lovely lamp from Lamps Plus store and it was quite expensive one. We also paid some extra for fast and safe delivery and also taxes. I want to say that a lot of money was spent on that purchase and we expected high quality. Unfortunately our lamp arrived damaged and it was covered with scratches! Lamps Plus refused to refund us and offered a replacement. And to be able to receive it was had to pay even more – shipping back, another “safe” shipping, taxes. Lamps Plus gave us nothing but trouble and a lot of money was wasted. After this terrible experience we will not buy anything from them again. Poor service and unprofessional staff.