Reference – job date 23/8/2018. 23a Springfield Road, harrow, HA11QF- Anupa shah I had a powerflush carried out by one of your engineers and After the powerflush there have been problems with the boiler. I have tried to contact the engineer who did the job for some time now and and have had no response. Could you please send another engineer to repair the boiler under my 12 month guarantee. Just to be more clear and specific, it is after the powerflush that my boiler is having problems where by when switching on the hot water the radiators come on and in addition problems with the hot water and radiator leaking. As I have a cover with British gas I called them out and british gas engineer has clearly stated that my boiler is having these issues after the powerflush and so I should contact local heroes who did the job as you will be responsible under the 12 month cover.i have tried to get in touch with yourselves and finding it difficult to resolve. I would appreciate if someone could call me on [protected] urgently as we are left without hot water and leaks for a long time. Further due to this I had the local heroes engineer to come check the boiler and he is asking for a fee which should be covered under the 12mth guarantee, so please look into this).