Product broke 3 times and worst customer service I have ever received. Customer service Kimi was horrible. I will never support or buy another Logitech product again. I purchased this keyboard from apple. It cracked and they replaced it. The replacement cracked again and it was replaced. It cracked again in the same spot. Spoke to Logitech for replacement and one was sent out. The one that was sent it did not even turn on. Tried to resolve and was told a new one would be sent out. Nothing happenened. Called in to inquire as I got an email that said my case was closed. Got a rep by the name of kimi that was very difficult to deal with. Asked to speak with a manager. After waiting 20 mins on phone I finally hung up as I realize no one cares about my case. Sad to say because I have always supported this company. Sad to say that one employee can put such a bad taste in someone mouth to not want to deal with that company anymore.
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This complaint and/or review was posted on Skeptic Files on 21:56 pm, June 25, 2017 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/logitech-2/.
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Andreas Corvo
Recently I have purchased Wilife outdoor camera (command center 2.5) about 2 months back and it stopped working as of September 24 2009. I finally called Logitech support on November 2nd to resolve the issue after 3 hour call with Customer services person (Adam Irvin) it come to conclusion that Camera is defective and I really did not have good experience with type of services provided to me. Person was not knowledgable and extremly rood. After that when I was checking review of the product and experience about other people and I found out it is similar experience what I have. Here I am attaching that website for your review. reviews.logitech.com/7061/4327/reviews.htm kalsey.com/2006/03/logitech_support_sucks/ At the end of call I ask Adam Irvin that if he can have his supervisor call me following day because I really like to discuss returning of this product as it is still under less than 30 days after reading other people experience I do not want to invest in product which west my time troubleshooting every week. I provided him 3 different time block of my availability and his answer was that his supervisor is so busy that he will call me when he will have time and in fact he never call me so finally called back yesterday and customer service rep have send me return label. Again I have spend 2 hour installing product, 2 hour trouble shooting now another 1 hour de-installing and that will go on. Please can some assure me that replacement I will get for my camera which will not have a problem if you they can not refunf then refund my money. I wish I got some justice here..
Ira Girardin
Respected sir i am s.a.siddique being customer of logitech keyboard bought on dated 11/11/16, as keyboard carrying 3 years, it stop working completely and being in warranty period, i despatched product in physically good condition to bbsr ensure logitech service center for warranty claim with purchase bill, but very sorry to say that logitech ensure service person rejected my warranty claim just by saying that product is physical damaged in shape of keyboard wire is cut down, in refference of this i given clarification that this thing could happened either by courier person while packing product and using sharp knife for cutting down selo tape or at the time of unboxing product at service center, it may be unintentional, and for this warranty should not be rejected and also requested alot to them but they did not listen to me and also not returning my defective product to my address and also not a single mail despatch to me in response of this matter, i am fully frustated to take legal action against logitech service center plus logitech for getting justice. thats all please help me thanking you.
Sanora Adelsperger
Since the Mouse was not working properly and the product was still under warranty I”ve given the Combo pack for replacement on 3rd of January 2018. The have promised me that I will get a replaced combo pack by 5th of January 2018 or maximum by 8th of January 2018 (which did not happen). Since, the stock was not available. They asked me to buy a new Logitech Keyboard and mouse cordless set MK-220 and produce the bill and promised me that they will provide the refund via cheque for the entire amount within a week. As per their advice, I purchased a new Logitech Keyboard and mouse cordless set MK-220 and enclosed the Bill, Customer receipt and my ID proof in a mail and requested them to keep up their promise and do the needful by processing the refund cheque as per the bill asap. I”m completely dissatisfied with the customer service and false promises made by Logitech customer care. I was promised for a refund by the customer service executive Mr. Kumar and his Manager Mr. Lakshmi for the Logitech combo pack MK-220 on January 10, 2018. Initially, I was informed that they will be giving me a cheque within a week from January 10, 2018. When I approached them after a week they informed that the cheque is ready and will take one more week. I”m very much disappointed with their lies and false promises as I”ve not received the cheque till date. I feel that they have not processed my request at all and giving me excuses. Mr. Kumar has not even returned the call whenever he promised for a call back. I want the issue to be resolved within next 24 hours. If I dont get a refund within next 24 hours necessary action will be taken towards the authorities and towards Logitech.
Jan Kendzierski
So basically i ordered a G903. Arrived with no seal and damaged! Requested a new one. Was waiting for about a month. Then received my replacement and it was the older G903 model with the PWM sensor. Waited another 10 days and i had to email them again just for them to reply back that i have to send the wrong replacement back so they can send me the new one. They just replied: You will “”soon”” receive a UPS e-label to send the wrong replacement back so we can issue a new one. Of course i didn’t accept that and asked for a full refund. Since the mistake is theirs i won’t leave my job so i can find boxes just to send the wrong replacement back. Is been 5 days am still waiting for an answer. P.S Am still waiting also for the e-label email. Worst support by far! Never buying Logitech products again!
Melvin Weldy
This [censored] is crapp wich i payed 229 [censored]ing euro for To much space between strearing left and right and this is from the beginning and is getting whorse and whorse. The space started at 1, 5 centimeters and is now 3, 5 centimeters. Allthough this is the second one with this problem because i did send one back and had it replaced. What do i do withe your worthless product??? Crapp crapp crapp crapp crapp crapp crapp crapp
Frederick Mangini
This has to be the worst customer service I have experienced – they simply won’t respond! Many of the keys on my brand-new keyboard stopped working immediately after starting to use it. Looking at forum messages, it is clear that this is a common problem and not specific to me. After a long time debating the issue with Logitech Customer Support, they sent me out a new one: it had exactly the same problem! I know it is a problem with the product and not my device, because I have tested it on multiple devices. For 6 months now I have been trying to get a refund, but am being stalled and ignored by Logitech Customer Support – despite them actually agreeing to send me a refund, I simply can’t get them to actually do this!
Kareem Charrier
This is obviously a massive fault as this ue is not even that old I bought this for my son last Christmas had we not been home when he put it in charge god knows what would have happened!!! Not a happy customer can you please help I have photos attached it has melted the charger into the ue and the ue was almost to hot to touch as you can see it was the correct charger
Dominique Tidmore
We purchased this headset online direct from Logitech on 5th September 2018. It was for my disabled son. When it arrived, it had a faulty connection cable. The product was advertised as working wirelessly with Xbox One which is why we bought it, as my son is in a wheelchair and cannot use wired headsets. It wouldn’t work wirelessly with his Xbox One, so I emailed Logitech on 12th September, again on the 19th, 20th and 27th September 2018. I requested a refund and return as the product was mis-sold and faulty. They responded to my initial contact to confirm that this product does not in fact work wirelessly with the Xbox One. They have completely ignored my subsequent requests for a full refund and, under the circumstances and for the inconvenience, a free return.
Floria Diedricks
When cutting open the packaging I cut through the mouse cord! 1. The “easy open” text is tiny and quite inconspicuous. I have not seen one on this type of packaging before so I was not looking for it. 2. The cord appears to be at the bottom (other end), but is also hidden behind the green cardboard at the top and it is not at all visible through the plastic. 3. After looking for a gap in the seal I decided it was, as usual, necessary to use scissors to open packaging of this kind. I cut right at the very top to avoid cutting anything. 4. The cord was hidden behind the green cardboard right up the top and I cut straight through it. I have attached photos of the product in the hope that you will send me a new mouse to replace it. I also I believe you need to reconsider your instructions and packaging. The excessive plastic packaging on all items today is terrible for the environment and I feel that companies should find a more environmentally friendly alternative! Maybe you could pave the way and be the game changers?! Nobody likes this type of packaging… not one person!
Chun Borwig
I bought an M557 mouse about a year and a half ago. In the last two months of use, I’m having a serious problem with mouse in losing the Bluetooth connection with the PC. I tested on 6 different computers with different versions and operating systems, and in all, the mouse presented the same problem. And then, Logitech, how to solve this problem? I’ve done everything that was recommended on Logitech’s official website and nothing was solved. I found on Amazon.com several people with the same problem. That is, beware when buying the M557 mouse.
Vella Enciso
The case / keyboard purchased in mid September 2017 from Harvey Norman Salamander Bay Australia has cracked on one corner, this is nearly detached and will allow the iPad to fall out. The case has had minimal use Roger Moir Moir & Associates Pty Ltd 1/47 Wollomi Avenue Nelson Bay NSW 2315 Australia Mobile : [protected] Email : [protected]@qms.com.au