Providing the bad service. I joined the treatment for almost ten years. The branch in ipoh has few problems even I had made many complaints previously but the problems still there. 1) they didn”t inform the client when the consultant was resigned so I didn”t know who is my consultant 2) didn”t follow up with the client to see either when they are coming for the next treatment. 3) irresponsible delay the treatment. Waste many time in waiting during the treatment. Never get early preparation.