Probably one of the worst experience dealing with their customer service #[protected]. I placed my order three weeks ago and it did not go through as they told me my name on the credit card and the name on billing address was different. i called and changed it (this time had same names). again my order was cancelled so i called was told by the representative in a very rude tone that i keep on changing my names thats why the order is not going through. she blatantly replied that Luis Vitton cannot help me to place my order online, seriously guys this the kind of customer service you guys give.