This complaint and/or review was posted on Skeptic Files on 13:54 pm, June 23, 2017 (CST) and is a permanent record located at: https://www.skepticfiles.org/scam/lululemon-athletica/.
The reviews & complaints posted about Lululemon Athletica was submitted by a member or guest on this website. Any and all opinions and information are published as is. Skeptic Files does not edit or remove any aspect of the report and is simply a consumer grievance free-speech platform. As such, Skeptic Files cannot be held liable for the complaints and reviews posted about Lululemon Athletica as per Section 230 of the Communications Decency Act.
Luciana Ohotto
You did not have a product in stock. Your employee ordered it online as it was showing to have plenty of inventory elsewhere. Your employee said it would be delivered to the store in a matter of a few days. 4 days later, the store could not locate the order, but the employees there are so awesome that they were determined to fix the problem unlike your customer service reps. hours later, the shorts were located and the order had not gone through the system. the order was placed on 8/17 and still has not shipped. I inquired to customer service about this and I got a copy/paste email that was addressed to someone else, then a quick follow up email with my name placed at the top with the same response/script. Furthermore, the rep had the order details incorrect and just made excuses instead of offering something for the complete inconvenience. What a joke of customer service. Your stores are awesome, but those behind the scenes are idiots.
Tammera Lufsey
Sunday, February 18, 2018 Mapleview Mall, Burlington, Ontario I went into the lululemon store to exchange a pair of pants and ultimately the service I received from the person “on cash” was very good. Initially I had difficulty finding someone to assist me. Often there is some one to chat with as you go into the store and/or a few people on the floor to approach for assistance. Based on the number of customers in the store it appeared they were likely understaffed. I could make out 1 person assisting customers on the floor, 1 person on cash, and 3 people assisting customers in the change room area. A 6th person came out and went directly to help on cash as there was a long checkout line forming. I chose to line up in the checkout line and was able to get assistance I needed. As a side note, while I was being served I noticed an older couple who appeared to be lined up to checkout and pay for a pair of men”s pants. They seemed to get frustrated waiting and chose to walk out of the store with product in hand. (Note, I may not have all the facts on this thye may have just wanted a bag for their product?). Thank you
Florence Pefferkorn
You did not have a product in stock. Your employee ordered it online as it was showing to have plenty of inventory elsewhere. Your employee said it would be delivered to the store in a matter of a few days. 4 days later, the store could not locate the order, but the employees there are so awesome that they were determined to fix the problem unlike your customer service reps. hours later, the shorts were located and the order had not gone through the system. the order was placed on 8/17 and still has not shipped. I inquired to customer service about this and I got a copy/paste email that was addressed to someone else, then a quick follow up email with my name placed at the top with the same response/script. Furthermore, the rep had the order details incorrect and just made excuses instead of offering something for the complete inconvenience. What a joke of customer service. Your stores are awesome, but those behind the scenes are idiots.
Digna Peckler
To whom it may concern Regarding the manufacturing of my everyday belt bag. The buckle was attached backwards and does not sit comfortably on hip. It took me a while to notice but now that I’m wearing my everyday belt bag without my jacket this summer, I’m finding it uncomfortable. I’m disappointed as I had a very hard time finding this color, I finally found what seemed to be the last one in my area. I’m not sure what this seasons colors are but loved this one. Thank you Laeslie Simpkins
Royce Dominicus
This is the only product of theirs I still wear. Everything else has been discontinued. These used to fit. They used to be of high quality. The last pair I bought in the fall stretched after a few washings and pilled. The latest adventure involved an online encounter and being told these crops were no more. The person didn”t know what an inseam was. I ended up with some knee britches, which I returned. Then, the store continued selling me items that were too long but had some crops in the store. Nothing I took home worked. I returned three pairs with an RMA and postage from the company. All they would give me was a gift card to buy more overpriced junk. Over the years, I find that they change the sizing, fit and fabric without changing the names of items. Online there is nothing about how these fit. It does not matter whether you have tags or a credit card slip, they don”t want returns. You end up with more merchandise or a useless credit card. The latest CEO left. Shareowners are angry. How much longer can a company like this last?
Vertie Hemerly
The last 2 pairs of pants I purchased have pilled. I have been buying lulu for 10 years now and never had a Problem! The last 2 pairs I have purchased have pilled in the upper thigh area. I am not happy and was wondering if anything can be done. My name is Angie mcgrath from at John’s Newfoundland [protected] [protected]@hotmail.com please contact me to let me know you have received this email.
Neida Rondinelli
Sunday, February 18, 2018 Mapleview Mall, Burlington, Ontario I went into the lululemon store to exchange a pair of pants and ultimately the service I received from the person “on cash” was very good. Initially I had difficulty finding someone to assist me. Often there is some one to chat with as you go into the store and/or a few people on the floor to approach for assistance. Based on the number of customers in the store it appeared they were likely understaffed. I could make out 1 person assisting customers on the floor, 1 person on cash, and 3 people assisting customers in the change room area. A 6th person came out and went directly to help on cash as there was a long checkout line forming. I chose to line up in the checkout line and was able to get assistance I needed. As a side note, while I was being served I noticed an older couple who appeared to be lined up to checkout and pay for a pair of men”s pants. They seemed to get frustrated waiting and chose to walk out of the store with product in hand. (Note, I may not have all the facts on this thye may have just wanted a bag for their product?). Thank you