Massage Envy

The front desk staff informed me after my massage of this law: 5-522. PERSONS UNDER EIGHTEEN PROHIBITED FROM PREMISES. No licensee shall perform any massage therapy for or permit any massage therapy to be provided to any person under the age of eighteen (18) years of age unless accompanied by a parent or legal guardian. (Ord. 2204, Sec. II, 2009) It is a confusing law and I am not sure how to interpret it in my case. I”ve taken my daughter with me repeatedly and today AFTER my massage and allowing her sit up front they tell me children under 18 are not allowed on the premises. The law states that in the title, but then reads in detail that it is regarding massage and even that”s okay with parental consent. After reading into it, it seems to me like with parental consent and accompaniment, as in she was in the room with me as usual, it would be fine. Either way they should have informed me of this LAW BEFORE my massage NOT after when I am supposed to be enjoying a peaceful state. I am so disappointed because I feel there is nothing more I can do but post this, find someone to interpret the law for me and never go back.

The owner, Doug Jensen, steals the tips from the massage therapists. The cash, credit, and gift card tips that are left to the therapist at the sales desk are taken a lot of the time. Sometimes when they are taken they will return the money days later, but not very often. I have had clients tell me they left my tip at the front desk and I never got it. And they”re clients that I get regularly and always tip so I know they were not lying. Doug is a rich man who steals from his employees. If you ever go to Massage Envy in Pensacola make sure you leave the tip with your therapist and not at the front desk or make sure to tell your therapist that you are leaving the tip at the front desk so they know!

When I joined Massage Envy”s service, I was verbally told that the membership lasted one year. During that first year of service, I had a difficult time using all of my appointments. When I went in for an appointment in April 2010, about a month before the service was up, they told me that I had several appointments backed up and that they were about to expire with my contract. I told them that I was going to have to let them expire because I just couldn”t justify time in my schedule to place those appointments. I was just looking at my Discover account through Sept 2010 and found out that they auto-renewed me and have been billing me $49 every month since April. I called them and told them that I had cancelled in April. The customer service representative said they didn”t have a cancellation on file. I asked her what she was talking about and let her know that I had a long conversation with one of them in April about not being able to use my appointments and that I was no longer going to be using their service and in that conversation, not once was it mentioned to me that I would need to submit a 30-day written cancellation. If I had known, I would have written and signed one right then and there. The result is that I have been billed $245 since that date and they have no intention of reimbursing me and the 30-day cancellation also obligates me to yet another month of service before it takes effect. I have not been able to read the contract yet, and I assume that I will find that they do auto-renew you without a written note of cancellation, however, I find it to be very deceptive that their staff avoided any discussion of this policy during a long conversation on the subject. I know that I probably have no legal leg to stand on but I would warn an potential customer that you need to be very aware of what you are signing up for because they seem to act in their own best interest, not their customers. I know you might argue that I should be checking my credit cards more often and I agree that is valid. I just had it set for electronic statements and auto-payment and just haven”t had the opportunity to look at specific transactions lately. Again, my message is to be aware. From my experience, Massage Envy has a model that is not in the best interest of their customers and where they see a window to lead you into a compromising position, they will.

The day after my massage my back was really hurting. It got to the point where it hurt to breathe. I was screaming in excruciating pain until I could get tot he Dr. Turned out my masseuse displaced a rib. I was on 3 medication, Percocet, Flexural, and Napraxen. After a week it popped back in but by that time I had a fever and was coughing up blood. After yet another Drs. visit and X-ray it turns out I had pneumonia! From laying in bed for 4 days, not able to take a deep breath or cough, it went into my lungs. Now I need more medication, and I missed more work (8 days total). They will not reimburse me and the owner won”t even call me back. My masseuse didn”t come out after the massage to even try to sell me so I think he knew he did something because we all know that is when they do their pitch. Do not go here! Read all the complaints online, it is a disgusting company.

Yes I went in to get a massage and was given the option for the membership. I filled out the paperwork however I did not sign it. I told the employee that I would think about it. The next day I get an email that I signed up for a membership when I did not. I have a copy of the contract that is UNSIGNED and it stated that I had to email within 3 days of the contract. I emailed that email with no response. The contract is still not signed and yet I am getting the run around at the location about cancellation. I need to cancel this membership. That is illegal

The Massage Envy Tinley Park location does not honor their own email specials. I spoke to the owner of that location and even forwarded her the email. She refused and said she would charge $10 more for the massage.