Recently I had to cancel an appointment with Massage Envy – due to an unexpected personal matter, which unfortunately arose 2 hours before my appointment. I explained to the Salon manager the reason why I had to cancel, only then to be informed that there is a 50% cancellation fee. I asked if rescheduling my appointment would avoid being charged this fee – but was told it is “policy”. May I say that I was never made aware of this “policy” and I will no longer support Massage Envy. I have been a member of other massage salons and have NEVER experienced any type of “policy”, and will renew my membership with Joseph Christopher Salon TODAY.