McGraw-Hill Global Education Holdings

McGraw-Hill Global Education Holdings Complaint

As a student of ysu studying the fundamentals of physics, i have been appalled at the usability of mcgraw hill”s connect website and it”s supposed grade tracking. Basic formatis as follows; Questions are answered using the interactive medium with mcgraw hill”s connect signalling a correct answer. The answer is saved and allows the user to continue to complete the following questions. If the assignment is not finished then it is saved to be continued at a later date. The error begins here. Once submitted the website has a hard time recognising previous questions that have been answered correctly and will not credit for all of these answers. Therefore the grade is not correct! The answer will still be showing within the user interactive screen and when the check answer button is pressed the website will say “please answer question” (Even though it has been there all along) . Multiple submissions will cause the error to “run” through to different questions. It will take a user at least half an hour to re – submit every question in one session just to get the website to recognise all of the correct answers. Not only is this messing up students actual grades but the website is slow and laborious to load. Mcgraw – hill connect complaints division make it a time consuming task to file complaints and then after waiting for days (Assignments are then already locked) they say they cannot recreate the same error! No kidding! Recommend to not use mcgraw hill connect for student grades try pearson instead!!!

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