Mediacom Communications / MediacomCable.com

We have had nothing but problems with mediacom since we started using their services! Internet is horrible. It goes out constantly. Customer service is awful! They are so rude and unhelpful. We tried getting phone service through them, and they said they couldn’t because our address didn’t exist, even though we already have Internet through them. They made us go through a huge process, and automated phone called us about it 3-5 times a day! This went on for nearly a month, before we finally just gave up on getting phone service. Their billing department is awful. We send payment through mail, and they claim it’s late and charge us late fees all the time! Rude customer service person told me it doesn’t matter when it’s post marked for, because they can’t control the mail! To top it all off, they incorrectly entered the social security number on the account, so it’s a huge hassle every time we call, and they want us to travel to their out of state department to fix their error! Horrrrible company! Worst I’ve ever had to deal with!

We have had Mediacom cable at our vacation home for a long time. Even though it is ludicrously expensive, we consolidated telephone and internet service to Mediacom as well. Partly just to have one bill but there should have been some savings as well. Not happening. For one thing, we”ve never been able to even get repair service without providing account numbers, mailing addresses, owners name, pin numbers and drivers license numbers but now for some reason they decided to allow anyone in the house to order whatever pay-per-view they wanted. Our winter renters just ordered almost a $100 worth of extra services without so much as a hello. Now Mediacom claims that we would have to had to set a pin number (did and not shared with anyone) and set parental controls which would have been nice to know before. Two of us spent many hours of our vacation that trip setting it up appropriately. So I canceled all services as I find their services to be spotty at best and very deceptive in their practices. Did I mention their prices are crazy? The service rep wasn”t especially rude but very arrogant even though he clearly had to ask someone else the answer to every single question including the identification information. If they had simply removed the unauthorized charges, been a little more customer friendly and communicated the loosening of ordering requirements, we would have stayed.

We have had an ongoing issue with MediaCom for over 10 years. We have both cable and internet thru them. Unfortunately if we want TV it”s either MediaCom or satellite dish as MediaCom is the only cable company serving out town. We have issues with our cable tv from time to time, the picture being scrambles or just disappearing altogether and it switches to another channel. And as far as our internet goes, or doesn”t go, we lose the connection EVERY DAY!!! Most days it”s multipal times. We had the tech here Monday. Today is Friday. I just spent about 45 minutes on the phone with a customer service person. At least half of which was spent on hold while she was supposedly trying to locate a supervisor that I could speak with. Didn”t happen. She couldn”t find one. She told me what they always tell me when I call. “It”s not the modem, it”s your router.” Then she tries to set up an appointment for a tech to come out. I don”t want that. They were here Monday with very few results. So then she tells me I have 2 options, they can send me a modem/router unit for an extra charge per month or I can go and buy a new router. I just bought this router 3 months ago and paid $150.00. I don”t have money growing out of my nose!! I said “Here”s an idea, why don”t you do that magic that you do AFTER you have told me that the problem is with my router and reset my modem. She said that it wouldn”t do any good. She said she would go ahead and try. Gee guess what, my internet came back on!!! I asked her when MediaCom was going to grow a set and start taking responsibility for their inferior product. So at the moment I do have internet, but for how long is anybodies guess!!!

We had mediacom for over 2 yrs. It was horrible. If you were on the internet the phone didn”t work, if you were on the phone the internet wouldn”t work. The phone didn”t work more than it did. I called probably 20 times regarding the phone. Technician came out and nothing was wrong. They replaced modem and it worked for couple of days. I finally switched to Direct TV (much better) When I cancelled the rep, named Cricket, asked me if I”d like for her to send me pre-paid UPS boxes to return equipment for my convenience. Of course I said yes. I returned all my equipment and about a month later I had a charge on my bank account for $450. I knew right away what it was for. They made me aquire over $300 in NSF fees since it was close to end of my paycheck!! It took me calling them about 20 times. And of course I can”t talk to same person when I call and I had to re-tell the story again and again and again.. Finally I got it corrected. Then the very next day… again… hit my account again for $450. I was furious. And out of all the reps I talked to…probably around 25 or so, only ONE of them apologized to me…?!?!?! And I owed a bill of $93 when I cancelled. I got a bill for over $100, then I got one for $140, then the last one I got was for $194.00?!?! They are horrible and I would never ever use them again and would never recommed them to anyone that I like! LOL. kidding.

We cancelled our cable on 1/9. Paid for service until 1/14. Returned all equipment with confirmation of cancellation 1/12. We’ve spent over 5 hours fighting the bills that keep coming for continued service and unreturned equipment. We’ve had someone come to our home late at night to pick up equipment that was already returned and now we have a collection agency threatening to ruin our credit for a balance that was paid in full and equipment that was returned with a tracking proof of delivery!

Switched to mediacom from ATT because ATT is overcharging and I constantly lose signal with them. So mediacom comes out and installs the internet and it works for a whole hour after they leave then drops out…AAAAAAAHHHHHHH. When I call they tell me someone will have to come out tomorrow. I ask to speak to a supervisor and I’m told I don’t qualify to speak to a supervisor. Absolutely the whole attitude is tough crap we don’t care about the customer. Actually never been told I had to “qualify” to speak with a supervisor before. So it is going to cost me 2 days off work now (which I don’t get paid for) so they can MAYBE get it right. If they don’t they can pull the service entirely and just refund my money. I seem to be hearing this same complaint over and over. Anyone interested in looking into a class action consumer suit with me?