Your customer service is your weakest point. Did you see how many complaints are left regarding this issue? Why wasn”t anything fixed? Why so many customers keep talking about one thing. They don”t feel protected, don”t feel safe. What your website states regarding your rules is fake, not true. You take all the money to themselves. Both buyers and sellers get nothing from you. Yes, you steal the money and once you have them you don”t care about people.